Cooperative Health
What is the system used to check in patients
DocResponse
What do you do if a patient does not have insurance?
Offer GSP
Who is never at work?
Kesha
What you must ask for at check in?
ID
Insurance Card
Co-pay
Where does the revenue cycle start?
Front desk
What is the address of our Admin Building?
221 Dawson Rd
Columbia SC 29230
What is a question that should be asked at every visit?
Would you like to apply for the Good Samaritan Program?
Who is always crying?
Tiffany
What must be verified at check in?
Address
Phone number
Usual provider
Pharmacy
Insurance
How much show a true self-pay patient pay at time of service?
$75
Who is our CEO?
Rufus Wofford
How do we know if the patient is eligible to be seen?
Verify Insurance
Who is most likely to spaz out?
Dee or Erica
What do you do if the patient does not have all the correct info at check in?
Add notes in the system
How do we ask for money?
How much are/can you pay today?
Who was named COO?
Deidre Gooden
How is insurance Verified?
Via Athena/Insurance portal/Via phone call
Who do you go to if there is an emergency in the office?
Nursing staff
Who greet the patient when they come in?
Anyone at the front
How many levels are there of GSP?
4
What is our Mission?
Provide accessible, high quality compassionate health care in the spirit of the good samaritan
Why are claim on hold in Athena?
Insurance left unverfied
The most loquacious staff member?
Dr. Jones
What should be done when a patient has a balance that can not be paid at that time?
Payment plan
How long does a re-applying patient have to bring back there info for GSP?
Must have at time of service.