front biz
Who does handoffs in new patient exam
Everybodyyyy
How many permanent teeth does a typical adult have, including wisdom teeth?
What is 32?
What's the code for generalized SRP
4341
What is one of the worst things a patient can say AFTER the doctor completes the exam?
“Oh, by the way, I’m pregnant/on blood thinners/have a heart condition.”
A patient calls saying they broke a tooth and are in pain. What type of appointment should be prioritized?
Emergency/limited exam
How many days should insurance be verified prior to appointment
2 days prior
What is the difference between a prophy and periodontal maintenance?
A prophy is preventive care for a patient without active periodontal disease; perio maintenance is ongoing therapy after periodontal treatment for a patient with a history of periodontal disease.
what are the codes for a periodic exam
120,274,4000,351n
What is the technical term for bad breath?
What is halitosis?
A patient is scheduled for treatment but says their insurance changed since their last visit. What should happen before treatment begins?
Update and verify the new insurance/benefits
What patients need a check out after appointments?
Any patient we add anything with money value to
What measurements are taken during periodontal charting to evaluate the health of the gums and supporting structures?
What are probing depths, recession/clinical attachment levels, bleeding, mobility, and furcation involvement?
what are the codes for a limited exam?
140,220
A patient says, “My tooth doesn't hurt, so why do I need treatment?” What dental disease can progress without significant pain?
What is periodontal disease?
A patient doesn't understand why they need SRP instead of a regular cleaning. What information should be reviewed with them?
Their periodontal findings—probing depths, bleeding, bone loss, etc.—and why those findings support the recommended treatment
What is our grace period if a patient is late
THEY SHOULD BE EARLY BUT WHATEVAAA - 10 mins
What is the difference between an implant, an abutment, and an implant crown?
The implant is the fixture placed in the bone, the abutment connects the restoration to the implant, and the crown is the visible prosthetic tooth.
What's the adjustment code
5409
What is the dental-office version of a jump scare?
“I have a flight/wedding/vacation tomorrow—can we finish ALL my treatment today?”
During a treatment consultation, a patient says, “I can't afford all of this right now.” What's the next step?
Review priorities/phasing recommended by the provider and available financial option
When should treatment plans be attached after exams
Immediately or at the latest before EOD
If a patient wants to do a different treatment than what was tx planned what do you do?
what's the code for a crown bridge visit
2701
What four words can instantly derail the schedule when said by a patient at checkout?
Can they do it today?
A patient is ready to start treatment, but there are multiple procedures in the treatment plan. Before scheduling, what should the team confirm?
Treatment sequence, provider instructions, time needed, and relevant financial/insurance information