Government Agencies
Marketing/Inventory
Financial
Client relations
Everything else
100
The organization in charge of infection control
What is the EPA
100
A newsletter is an example of this type of marketing
What is internal marketing?
100
These are four costs involved with running a veterinary clinic
What are: staff, utilities, rent, supplies, advertising, wages, taxes, equipment.
100
Plants, fish tank, live animals
What are tangibles?
100
This is something you have to choose daily
What is your positive attitude?
200
The agency in charge of worker safety
What is OSHA?
200
Attracting quality employees
What is one purpose for marketing?
200
Call during regular business hours and do not inquire about the pet.
What should you do if a client gets behind on a payment?
200
The four things that should be included in your phone greeting
What are: clinic name, your name, how to help/direct call, thank you.
200
A yes or no question
What is a closed question?
300
The agency that oversees MSDS
What is OSHA
300
The four P's of marketing
What are price, place, product and promotion?
300
12-15%
What is the amount of a clinic's gross revenue that should be tied up in inventory?
300
Eye contact and repeating information
What are two ways to demonstrate active listening?
300
One that leads to getting specific information from a client
What is a leading question?
400
The agency in charge of controlled substances
What is the DEA?
400
Not running out of a product Having more money invested and sitting on your shelf Products may expire
What are advantages/disadvantages to overstocking?
400
Travel sheet
What is a great method to make sure all treatments and costs are entered at the end of a visit?
400
Doctor's style and type of appointment
What are two things to consider when scheduling the amount of time needed for an appointment
400
New kitten exam, spay, vaccines
What are examples of shopped services?
500
The person in charge of drug logs in your clinic
Who is YOU, the tech?
500
The company that makes a product
What is a manufacturer?
500
The excess dollars left over after bills are paid.
What is profit?
500
2 choices
How many choices do you give a client when scheduling an appointment?
500
42
What is the answer to life, the universe, and everything?
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