Organizing Myself
Organizing Employees
Organizing the Public
Organizing 3rd Parties
Organizing the Boss
100
Outlook Calendar
What is the best way to control a meeting or task that is due on a particular day.
100
MBWA
Manage by Walking Around. Get up from your desk. Don't depend on TSRP and VIPr to tell the whole story.
100
All hands on deck in the morning.
What is way to get a jump start on VIP and TSRP
100
Train 3rd parties on the attachment utility
What is the best way to process appeals workload faster.
100
Communicate with the boss on a regular basis.
What is best way to understand the boss' expectations and covey your goals and objectives.
200
Evernote, Drop Box, Google Calendar
What are electronic organizers that help you organize at work and home.
200
When you tell an employee to process a work item within a specific deadline.
What is a directive.
200
eServices, Self-Help Computers
What are alternate means of services available that customers can use that enables employees to spend time on other workloads.
200
Outreach and training 3rd party representatives
What is best way to receive a good claim or appeal product that increases efficiencies and minimizes follow-ups.
200
Write down important points discussed in a meeting.
What is best way to document the key points made during a meeting or discussion to insure that the key facts are not missed by a disorganized boss.
300
Pick it up once
What you should do when working pending items. Don't pick it up and put it down if it looks too hard.
300
Smart phones, Lync Messenger
What are greatest time wasters in the office setting.
300
Newspaper Articles, Radio and TV PSAs
What are outreach mediums that we can use to lead the public in the direction that enables us to provide more efficient service.
300
Too many faxes from 3rd Party Representatives.
What happens when you don't clearly communicate your office's preference on receiving representative correspondence.
300
Be Proactive
What is best way to ensure that deadlines are met. Meet with the boss to make sure they coincide with his objectives.
400
You can use this to organize recurring workloads that don't have a specific deadline.
Outlook Tasks
400
Providing clear expectations
What is a must to keep employees organized. They know what you want and are more apt to deliver.
400
Current Appointment Calendars and Immediate Claims
What are strategies for providing quicker more efficient service that minimizes multiple calls and follow-ups by the public.
400
Too many follow-up phone calls and faxes.
What happens when SSA 1695s are not input timely and 3rd Party representatives make multiple phone calls for status.
400
Rule oriented, creative, wants you to take the initiative. Likes to work alone or part of a group.
What is your boss' management style
500
When you are alone with no interruptions. On the back porch or on vacation.
Long term planning.
500
Talk Times - Wait Times
What are two performance areas, if are controlled improve overall office efficiency.
500
Generalist CRs
What is an option for providing more efficient service with more management flexibility.
500
DAILY DOUBLE (WORTH 1000 POINTS). Come up with a "Organizing 3rd Parties" senario that has not already been covered.
What is the best answer
500
Be the go-to supervisor, make your boss' life easier, complete don't compete.
What is an indispensable supervisor.
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