1
Loss of a product without explanation.
What is Shrinkage?
Its best practice to write in this colored ink in a medical record.
What is blue ink?
These are the 4 components for the human voice
What are volume, tone, rate, and quality?
SOAP is the acronym that stands for this medical entry format.
What is Subjective, Objective, Assessment, and Plan?
This information is factual and directly gathered from the patient.
What is objective information?
A financial resource the owner may need to provide lifesaving treatment they would otherwise not consider.
What is Pet Health Insurance?
This information is gathered directly from the client, receptionist, and technician.
What is subjective information?
These are the components that make up the QUALITY of the human voice.
What is clarity, volume, rate, and tone?
The point in which inventory staff would know it is time to restock.
What is the reorder point?
Is is apart of what SOAP category when a client states that there pet has been urinating blood this morning.
What is subjective information?
When the cost of the product multiplied by a percentage to recover hidden costs associated with inventory management.
What is Markup?
This act protects the client from harassment regarding over due accounts.
What is Fair Debt Collection Practices Acts?
The last thing a receptionists should do before a client leaves the hospital.
What is scheduling the next appt?
SOP is the acronym that stands for this office procedure.
What is Standard Operating Procedures?
This accounts for 60% of human communication.
What is body language (or nonverbal communication)?
Resource that allows compensation for treatment of injured and sick pets.
What is Indemnity Insurance?
Signing a euthanasia form authorizes this.
What is the death of a pet in a human manner?
The definition of Quality of Life assessment
What is Determining two or three set points can help determine when quality of life no longer exists and can make the decision to euthanize easier.
This is the most commonly used medical format in veterinary practice.
What is POMR (Problem oriented medical record)
Doing this will improved the quality of your voice when answering the phone.
What is smiling?
This is when $6-$14 is added to the prescription to recover costs of the pill vial, label, and time to fill it.
What is a Dispensing fee?
These are 2 of the most important pieces of information collected from the client to ensure communication and adequate information to turn over to a collection agency if need be.
What is a phone number and drivers license?
These are the 5 stages of grief (according to your homework)
What are denial, anger, bargaining, depression(sadness), acceptance?
List three things that must be included on a prescription label.
What is patient name, date, expiration date, vet name, clinic name, script name, strength, quantity?
Maintaining this during a conversation with the client makes them feel more comfortable to accept recommendations.
What is maintaining eye contact?