Day 1
After the treatment plan has been developed, the financial plan will be written up and presented to the patient. Whose responsibility is it to monitor compliance with the plan and initiate collection procedures when the plan is not followed?
What is The administrative dental assistant
A level three collection procedure should be initiated after _____ days.
What is 90
A patient needs an expensive dental procedure. He tells you that although the fee would currently be covered at 80%, in 1 month time it will be covered at 90% when the new benefit year begins. You know that his insurance has:
What is an incentive program.
After _______ days, review and track any unpaid dental claims.
What is 30
You are asked to articulate the practice philosophy to a new patient, but you would like to review it first. Where could you find a description of this philosophy?
What is In the practice’s mission statement
_______ is a series of reminders that payment is past due.
What is The collection process
A teenager is new to the dental practice and is filling out the new patient paperwork. When he gets to the insurance section, he asks you who he should record as the subscriber. You explain that:
What is the holder of the dental benefits is the subscriber.
What is the time frame for a level 1 collection
What is 30-60 days
What has proved to be the most effective method for collecting unpaid bills?
What is Telephone calls
The person identified as the _______ on a child’s patient registration form must be informed of treatment and must authorize any payment plan before treatment begins.
What is financially responsible party
A new administrative dental assistant is learning to complete insurance claims. The claim she is processing is for a minor child who is covered under dental plans from both parents’ employers. She asks whether you know which plan should be billed first. Using the Birthday Rule, what would you tell your colleague?
What is The parent whose birthday comes first in the year is the primary insurance holder.
what is the time frame for a level two collections
What is 60-90 days
A “telephone reminder” call should not be made _______.
What is before 8 AM
A payment in full policy means which of the following?
What is The account is paid in full at the end of every visit.
Where should copies of the explanation of benefits (EOB) be filed?
What is In a file for the month in which the claim was paid
what is the time frame for a level 3 collections
What is 90-120 days
Which of the following types of correspondence is not permitted under the Fair Debt Collection Guidelines?
What is Postcard
A dental clinic provided by a large corporation for employees and their families is an example of what type of dental program?
What is Closed panel programs
A patient is being seen following a work-related accident in which several teeth were broken. How will this treatment be billed?
What is Workers’ compensation
What is beyond 120 days