Ring Ring
We are located three doors down from what?
The AMC Theater
What areas of the tour do you tailor to their specific health concern?
Testimonials and ANS chart
What is a big financial contributor to a practice member not moving forward with care?
Insurance
Offer two times while scheduling or allow PM to choose any time?
After gathering all personal information on a new practice member, what is the next step?
Dual Close
Our body
Who might influence a practice member to say no to care?
Significant other or spouse
During the first visit, when is the payment collected and the orientation scheduled?
After x-rays are completed
"I have you set up" for or "I have you down for"?
"I have you set up for
What type of body language should we display during a call?
Smile, Attentive
What part of the tour do we offer material for the new practice member to take with them?
Check-in station (handouts) or the testimonial wall
If we sense hesitation during the first visit, at what point do we ask a direct question about commitment to care?
End of the consult
Where are the forms located on our website?
New Patient tab --> online forms
Answer the phone or address the practice member in front of you first?
Practice member in front of you
What three items do you need when answering the phone?
Pen, Paper, Platinum
Greet, Check-in station, testimonials, kid's area, adjusting rooms, ANS chart, community board, bathrooms, x-ray suite, moms and babies board, assessment room
What is the phrase often used when a practice member says no to care either at a PROF or Orientation?
Our door is always open to you
If a practice member has ghosted us, what email do we send to them?
Alligator email
When is the best time to direct practice members to fill out their forms, before they arrive or during their visit?
Before they arrive
What is one thing we never say over the phone?
Quote prices for care
Why do we show the x-ray suite on the tour?
Setting the expectation that x-rays may be taken
Name five common objections to care
Finances, Insurance, Frequency, Time, Location, Hours, Spouse objection, No pain, Progress, Communication, Commitment
According to the script, when do we encourage practice members to bring their loved one or spouse with them?
Orientation or PROF
According to the script, what is the most important 30 minute visit, Orientation or PROF?
Orientation