One Note
What do we use One Note for?
Scheduling processes, phone numbers, requirements
What type of messages do the nurses receive?
Telephone Call/ Encounter
3 Years
No, we only route them to the Nurse pool when we are sending the office a message
What do we check in a patients chart to make sure we are able to speak with someone other than the patient themselves?
PRD
What tab we do find the Globo interpreter process on?
Interpreter Process
Do we transfer a patient to a nurse if they are requesting a referral that their PCP is aware of?
Yes
Do we use decision tree to schedule Labs and Immunizations/Injections? If not what do we use as the visit type?
No, we make the appointment type Lab or Immunization/Injections
A patient needing scheduling assistance is what type of message and to who?
In-Basket to the Front Office Assistant (FOA)
Does every office have an Outpatient Lab?
Helpful Phone Numbers
Where do you transfer a Critical Lab result to?
The offices Nurse Backline
How far apart does a yearly Well Child visit need to be?
366 days
What is the name of the Tab that we can see the patients care plan?
SnapShot
Where do we find a patients medication list?
Chart Review
What is the name of the page that will tell us if a lab is fasting or not
Lab Tests and Requirements
If a patient is requesting lab orders what do we do?
Transfer to Nurse Triage
A patient wanting to be seen at an office different than the one they currently go to is what type of appointment?
Transition of Care (TOC)
Where do we check to see if the office has received a fax from another office/company?
Media Tab in chart review
A patient is calling in wanting to obtain records from an office they are no longer seen at, where do we transfer them to?
Medical Records
The CDL/DOT physical page holds what main information?
What the difference is in the physicals and the locations of where the patient can go
A pharmacy is calling to get clarification on a medication, who do we call?
The offices Nurse Backline
If a patient is wanting to schedule their labs outside of their PCP'S office who do we transfer them to?
WARM transfer to Diagnostic scheduling
How do we figure out if a provider is accepting new patients?
We go to book it, make the visit New Patient, and search the providers name to see if they have a schedule
What Region is Rockford?
Northern