TELEPHONE ETIQUETTE
ABBREVIATION
VOCABULARY
FILING
OFFICE ITEMS
100
WHAT BOOK WOULD YOU REFERENCE TO FIND A PHONE NUMBER?
What is telephone book
100
I NEED THIS DONE IMMEDIATELY, AT THIS MOMENT
What is STAT
100
BLOCKING OUT TIME ON THE SCHEDULE IS
What is Matrix?
100
WHAT ARE 3 BASIC FILING METHODS
What is Alphabetic by name, numeric, subject ?
100
THE MOST IMPORTANT PIECE OF EQUIPMENT FOR THE TRANSCRITIONIST IS
What is a Typewriter?
200
THIS EQUIPMENT PLAYS A VITAL ROLE IN THE SUCCESS OF A MEDICAL PRACTICE?
What is a Telephone
200
WHAT IS THE ABBREVIATION FOR DIAGNOSIS?
What is DX?
200
PROCESS OF EVALUATING THE URGENCY OF MEDICAL NEED AND PRIORITIZING TREATMENT
What is Triage?
200
REMOVING ALL PINS, BRADS, AND PAPER CLIPS : STAPLING RELATED PAPERS TOGETHER, TAPING TORNS
What is Conditioning ?
200
DRAWER FILES, SHELF FILES, ROTARY CIRCULAR FILES, LATERAL FILES, COMPACTABLE FILES, AUTOMATED FILES, CARD FILES, AND SPECIAL ITEMS ARE
What is Filing Equipment?
300
WORDS IN ON KEY PITCH
What is Monotone?
300
WHAT IS SUBJECTIVE, OBJECTIVE, ASSESMENT, AND PLAN?
What is SOAP?
300
COMING AND GOING IN INTERVALS, NOT CONTINUOUS.
What is Intermittent?
300
You can use these to identify shelves, drawer, divider guide, and folder.
What is a Lable?
300
YOU NEED TO CARRY ONE OF THESE EVERYDAY FOR PAPER WORK AND CHECK WRITING
What is a Pen?
400
WHAT PHRASE DO YOU USE WITH AN ANGRY CALLER?
What is Let me help you?
400
WHAT DOES THE 5 DIGIT NUMBER REPRESENT 00000 WITH A CHARGE ADDED ?
What is CPT?
400
PATIENTS WHO ARE RETURNING TO THE OFFICE WHO HAVE PREVIOUSLY BEEN SEEN BY THE PHYSICIAN
What is Established Patient ?
400
STE. MARIE IS FILED AS
What is Stemarie?
400
YOU CAN USE ME TO ASSIST YOU WHEN SPEAKING WITH A PATIENT. YOUR HAND ARE FREE TO DO OTHER DUTIES
What is a Headset?
500
LIST 2 OF THE 7 COMPONENTS OF A PROPER TELEPHONE MESSAGE
What is Name of the person who call is for, name of person calling, time, day and call back number, reason for call, action taken, initial of person taking call.
500
CODERS USE THIS 3 TO 5 DIGIT NUMBER TO ASSIGN A PATIENT A DIAGNOSIS
What is ICD-9
500
A PERSON WHO FAILS TO KEEP AND APPOINTMENT WITHOUT GIVING ADVANCE NOTICE
What is No-Show?
500
CARLOTTA FREEMAN-DUQUE IS FILED AS
What is Freemanduque, Carlotta?
500
I AM TO BE KEPT CONFIDENTIAL AT ALL TIMES
What is a Medical Record?
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