🗂️ THE OFFICE
What is an office?
A place where clerical and administrative work is done.
What is a private office?
An office used by one person.
Name two office hazards.
Wet floors, exposed wires, poor lighting, clutter.
What is communication?
Sending and receiving information.
Who usually prepares business reports?
Office staff / managers.
Name two functions of an office.
Record keeping, communication, filing, customer service, etc.
Name one type of office.
Open-plan, private, home, virtual, etc.
What is occupational safety?
Keeping workers safe from harm at work.
Name two types of communication.
Oral, written, non-verbal, visual.
What type of report shows profits and expenses?
Financial report.
List three types of office equipment.
Computer, printer, telephone, photocopier, scanner.
Differentiate between open-plan and private office.
Open-plan: shared space; Private: enclosed room.
Why are fire drills important?
To practice safe evacuation in emergencies.
What is non-verbal communication?
Communication using body language, facial expressions, gestures.
What comes after the findings section?
Conclusion or recommendations.
Why is record keeping important?
It helps with decision making, accountability, and tracking information.
Give two advantages of open-plan offices.
Easier communication, cheaper, teamwork.
How can poor posture affect workers?
Causes back pain, fatigue, injury.
Why is listening important?
It prevents misunderstandings and improves teamwork.
What happens if a report contains false information?
Wrong decisions may be made.
What is the role of the office in an organization?
To collect, process, store, and distribute information.
Which office suits a lawyer? Why?
Private office – for confidentiality.
Give 6 safety rule for offices.
Keep exits clear, report hazards, use equipment properly, etc.
Give one example of professional communication.
Writing an email, answering phone politely.
What is a progress report?
A report that shows work completed so far.