The Basics
What is the most important part of your job as VP oGV?
Leading your team!
Do you want your process time to be low or high?
LOW
What are the stages of customer flow in order?
Attraction, Consideration, Value Delivery, Brand Advocacy
Why is IR helpful?
Having a partnership with an LC can help you get more of your applicants accepted faster!
When is the audit due?
Last week day of every month
Who does a VP oGV report to?
MCVP oGV, network manager, LCP
Where do you go to view your opens on Expa: Opportunities, People, Settings?
People
Where do I indicate who my LC partners are?
Put them in the Partnership Log sheet on the IR Master Tool
Whose responsibility is it to check if the proofs are in the audit folder?
You, the LCVP oGV
What is the correct order of the practical education flow for new members?
I do; I do, You watch; You do, I watch; You do
When approving an EP, do you mark them as "paid" or "approved from home" first?
Paid
How many standards are there?
16
Who are our Bronze Partners?
Italy, Thailand, Poland
What happens if you fail to submit the audit?
$100 USD fine for EACH missing proof
Your LC can be fined a total of $400 USD for each EP if ALL proofs are missing.
What is an example of how Global Volunteer is also a service?
Access to an Exchange Participant manager who supports you through the entire process; access to iSOS, OPS, Leadership and personal development spaces
Where do you go to adjust the notifications you receive from EXPA: Opportunities, People, Settings?
Settings
What is the ideal processing time for customer flow?
10 days
Who are our Silver Partners?
Ecuador, Greece, Argentina, Indonesia
True or false? Each individual must have audit proofs submitted in an individual folder.
True
What is the value proposition of oGV?
A cross-cultural volunteer experience for young people who seek to develop themselves and the world.
What are NPS analytics used for?
To see how satisfied an EP was with another entity's opportunity
What are the steps an EP must take in order to be approved?
Sign acceptance note, pay program fee, take initial Leadership Development Assessment
Who are our Gold Partners?
Mexico, Colombia, Peru, Brazil, Costa Rica
What are the four proof's you need to submit?
Proof of OPS, iSOS, STEP, RIS