Services
I am a technical leader and advisor for implementations at our most complex enterprise customers.
What is a technical architect?
I develop and grow relationships with new and existing customers and deliver solutions that drive sales of Salesforce products within a designated territory.
Who is an Account Executive?
I Lead a team of CSMs (and sometimes PSMs) to engage with various customers in a targeted and strategic manner to sustain high customer satisfaction, increase platform adoption and improve renewal rates to ensure continued customer growth and success...
What is a Portfolio Leader?
I am responsible for ensuring customers understand how to optimally leverage our platform to achieve their business priorities and my acronym is CSM
What is a Customer Success Manager?
I am famous for our incredibly delicious Cheese Coneys and 3-Ways. Our unique chili is still made with the original secret family recipe passed down through generations of the Lambrinides family. It’s extremely craveable. Some would even say addictive. All we know is people love it. And we love serving it to our family and friends.
What is Skyline Chili?
I deliver proactive recommendations to customers on Experimentation, Cultural Change and Transformation, Enterprise Scale, Business Value, & Experience Design. Available for purchase with an annual engagement.
Who is an Account Partner?
I own a region of customers and manage a blueprint org. I Lead all Success Cloud Field functions focused on customer success, including CSMs, PSMs, Regional Field Specialists, Specialist Leads, PLs, Account Partners and Program Architects. I am measured on attrition, adoption, bookings and delivered margin...
What is a Regional Leader
As a member of the Account Team, I may input ADR or CSRs for my customers and work with guides to qualify requests and nurture next steps post-delivery... (2 Answers)
What is a CSM and PSM?
While flightless, this bird can run up to 43 mph and weigh 250 lbs.
What is an ostrich?
I provide architecture, technology, and strategy thought leadership for a single customer within a region across product capabilities.
Who is a Program Architect?
I lead a team of AEs to drive growth for their portfolio of designated accounts and nurture sales execution to close deals.
Who is a Regional Vice President?
I may participate in qualification and post-delivery discussions with guides to talk about how we can overcome any challenges raised by the customer and act as point of escalation for the customer, as needed...
What is a Portfolio Leader?
I align to a territory of all standard accounts & Premier customers <$1M AOV. I am responsible for driving adoption, on-boarding and consumption using data and Sales insights. A temporary 1:1 relationship is established with Priority Accounts based on risk and potential to achieve customer business goals
What is a Portfolio Success Manager?
Who is Jed Wyatt?
I lead consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies.
Who is a Functional Architect?
I proactively build long-term business relationships that enable us to create, develop, pursue, and win business which delivers mutual value.
Who is an Account Partner?
I oversee the portfolio of all accounts within my region to achieve success. If it’s a high-priority account or renewal, I may participate in a delivery or engage with a guide to discuss next steps...
What is a Regional Leader?
I am a highly skilled Technical employee who delivers prescriptive advice for High-Touch (>$1m AOV) customers through time-bound, versatile ‘Technical Advice’ CSRs to drive value realization and support regional scorecard performance. I may request help from a guide on a CSR...
What is a Regional Success Architect?
I am a Wheaton Terrier and I am the pet of someone on the call.
Who is Harry?