OJT Program
Effective Communication
Listening
Questions
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100
The core roles in the OJT Program
What are supervisor, OJT, Evaluator and supervisor.
100
the number one cause of workplace conflict.
What is poor communication
100
this listening style means going in one ear out the other
What is pretending.
100
Validates knowledge since requires a specific answer
What is closed ended.
100
using words, videos and discussions help this type of learner.
What is an auditory learner.
200
This roles is responsible for deciding who gets trained, who trains them.
What is the supervisor.
200
this process occurs when intentions match interpretations.
What is effective communication.
200
listening with the intent to respond is similar to this style.
What is evaluative.
200
Encourages discussion and validates understand since no specific or single answer
What is open ended.
200
the most effective method when training operators for maximum retention is this.
What is practice by doing.
300
In this role it is critical to ask questions, learn and understand.
What is the trainee.
300
three things a speaker does to ensure effective communication.
What is clearly send message, be approachable and read nonverbals.
300
the fabulous four for the include doing these.
What are speaking clearly, face the person, don't turn your head, be within 3ft arms distance.
300
Paraphrases and summarizes understanding in the form of question.
What is clarifying.
300
I see what you are saying are the words spoken by this type of learner.
What are visual learners.
400
Responsible for being an expert, role model and buddy.
Who is the OJT trainer
400
three things a listener must do in the effective communication process
What is actively listen, know when to clarify and paraphrase/summarize.
400
Distortions and interruptions include these.
What are noisy equipment, emotions, acronyms, accent, hearing impairment, voice volume, vocabulary.
400
When people are struggling to answer questions do this.
What is guide them, remind them with fill in the blank type questions.
400
This learning style likes to keep moving and may fidget with things.
What is an kinesthetic Tactile learner.
500
the most important role in the OJT program.
What is all 4 roles, supervisor, OJT, trainee and evaluator.
500
Both of these make up 90% of communication.
What are tone and body language.
500
the ability to have eye contact, read nonverbals, paraphras and summarize is this.
What is active listening.
500
One of the most powerful tools in communication but not often used.
What is a question.
500
When receiving feedback from someone in the factory you can minimize your emotional reactions by doing this.
What is assuming positive intent.
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