Registration
This is required whether the user is a brand new claimant or an existing one with a claim.
What is, the registration of their OKTA account and SOS Validation/Experian ID Proofing (for new users).
The required key indicators when a claimant calls in to request a pin reset.
What is first and last name, full address, DOB and name of last employer?
How can you verify the claimants ILogin account is linked to their IDES UI Online Account.
What is... This can be verified in IBIS on the ‘Unblock Claimants/Reset Registration page.
This is how the claimant can change any of the information, passwords, or preferences.
What is Edit Profile button on the top-right of the Account Settings screen?
(Side Note: The claimant must log in again using one of the MFA’s.)
The best way to search for a claimant in CSR Tools.
What is searching by username and IBIS ID?
What is an email and an MFA?
The Steps in IBIS to Unblock a Claimants account.
Claims: Unblock Claimants/Reset Registration Screen and Update Claimant Online Access Screen.
After registration is complete, this will happen by selecting the request access icon for IDES.
What will take them to the page that will link their IDES claim with the OKTA ILogin?
This is the only way to make a 500B Identity go up.
What is manually bypassing the ID Proofing?
The ID Proofing Field will show as one of these.
What are Complete, blank, or as IBIS Proofing Override?
These are the four types of MFAs available for users.
What is: OKTA Verify, Google Authenticator, SMS Authentication, and Voice Call Authentication.
This is how we can search a claimant who does NOT have their claimant ID.
What is doing the search and then confirming KI using the name and DOB -- Spelling of your first and last name, full address, DOB and Name of last Employer.
This is the information the New User must provide to pass the Experian ID Proofing.
What is First and Last Name, Address (Street, City, State, Zip Code), Date of Birth, and Social Security Number?
The four scenarios in which we have to manually assist the claimant with Experian ID Proofing.
If the claim fails, the SOS Validation and/or Experian ID Proofing and contacts CSC.
If the claimant is military/federal or out-of-state. OKTA pulls the last 8 quarters for wages in IL, if there are none in the system, the claimant cannot log in themselves and will have to call CSC to have the claim filed.
Claimant calls for assistance with their claim.
Claimant needs assistance with manually linking their OKTA and IBIS account.
These are the four account statuses.
What are Provisioned, Active, Password Expired, or Suspended?
The farthest step we may take the claimant.
What is entering the information for the Ilogin, and getting the email to the claimant with the Activate Account button?
These are the registration errors we cannot help with and will direct the caller to CSC.
What is:
➢ Failed SOS Validation- Actual Login Security Questions
➢ Experian ID Proofing - Each attempt allows 5 Mins, before marked as a failed attempt. The Claimant will only get
3 attempts before they are instructed to either Log Out complete (ALL BROWSER WINDOWS) or contact CSC
➢ 500B Issues – Can be found on the Adjudication Tab > Claimant Issue List
➢ No Wages – Found under Claims > Pseudo Monetary Documentation
➢ Claim Questions
In this case CSC has to file a claim for the claimant before they setup up their OKTA account before they can register.
What is IF OKTA doesn’t see wages in the past 8 quarters, they CANNOT login—UCFE, UCX and Out-of-State.
You should instruct caller to submit what, when you cannot validate their identity.
What is, Direct caller to submit documents to confirm identity ( DL,ID/ SSN, utility bill) and that the claim would still be taken, but an issue will be added for them to submit documents to prove their identity.
These conditions must be met for us to manually link the OKTA and IBIS accounts.
What is verifying that the claimant has no 500B issues pending, the account is not suspended, and the Experian ID Proofing process has been successfully completed?
What are the only browsers that claimants can use to create an ILogin account.
What is Google Chrome, Firefox, Safari, Opera or Microsoft Edge.
How to Confirm IBIS and CSR systems are linked.
Search by Username/IBIS ID > SEARCH
Hit Details
Confirm Status
Existing claimants will select this and be taken to the IDES account verification page.
What is ‘I HAVE AN IDES UI ONLINE ACCOUNT’?
This must be done after each failed Experian ID Proofing attempt.
What is the claimant must completely log out of their OKTA account, close the browser they were using, and open a new browser and log in for another attempt?
These are tools that staff can use to assist the claimant with manual requests.
What are;
Reset Password, Link/Unlink from IBIS, Suspend User, Clear MFA Factors, or Update ID Proofing?