OLB CONVERSION GAME

OLB RESOURCES

100

WHERE CAN YOU FIND RESOURCES FOR US TO HAVE ON-HAND TO ASSIST US DURING THIS CONVERSION?

what is...

public drive (J:\Bank Forms\Training & Development\Online Banking\2020 OLB Conversion\New Training Resources)

200

WHAT "TEAM LEADERS" HAVE STEPPED UP TO ASSIST US AND HAVE LEARNED THE INS AND OUTS REGARDING THE CONVERSION?

Who is..

Ashley Odom, Edi Carpenter, Terri Wade, Ines Hood, Chris McKendree, Hema Patel, Donna Smith, Cheryl Werner. 

300

WILL MOBILE DEPOSIT ENDORSEMENT REQUIREMENTS CHANGE?

There will not be any changes from what we currently require. 

400

SHOULD WE BE HANDING OUT THE OLB CONVERSION CARDS TO CUSTOMERS?

YES! It is recommended to give one card per car/customer. 

500

WHAT ARE THE TEXT BANKING CODES?

B: ACCOUNT BALANCE

H: TRANSACTION HISTORY

L: MOBILE BANKING URL

HE: HELP CONTEXT

S: DISABLE TEXT BANKING

R: RECOVER

C: LIST OF AVAILABLE COMMANDS

MOBILE BANKING

100

HOW CAN CUSTOMERS ACCESS MOBILE BANKING AFTER THE CONVERSION? 

ALL CUSTOMERS MUST ACCESS ONLINE BANKING VIA AN INTERNET BROWSER. 

200

WHEN THE CUSTOMER FIRST ACCESS MOBILE BANKING WHAT MUST THEY CREATE BEFORE LOGGING IN COMPLETELY?

THEY MUST CREATE A PERMANENT PASSWORD BEFORE USING MOBILE BANKING. 

300

WHAT ARE THE 2 WAYS FOR US TO RECOMMEND TO ASSIST EXCLUSIVE MOBILE BANKING USERS TO CHANGE THEIR PASSWORD?

1. CUSTOMERS CAN GET TO THE "MOBILE BANKING CENTER" BY LOGGING INTO OLB AT www.fabandt.bank THROUGH THEIR MOBILE INTERNET BROWSER. THEY WILL USE THE TEMPORARY PASSWORD. 

OR

2. CUSTOMERS CAN SELECT "RESET YOUR PASSWORD?" AFTER ENTERING THEIR USERNAME AT www.fabandt.bank TRHOUGH THEIR MOBILE INTERNET BROWSER. IT WILL THEN PROMPT THEM TO PROVIDE THE FOLLOWING: Username, Full SSN/TIN, Account Number, Then they will required to set up through Out of Bank Authentication, Create a new password. 

400

WHEN ACCESSING THE MOBILE APP FOR THE FIRST TIME AND THEY USE THEIR TEMPORARY PASSWORD, WILL THAT LOCK THEM OUT?

If they try logging into mobile banking without setting up a permanent password on an internet browser they will receive an error message that states "Access Denied". It will not lock them out. It just will not accept their information. 

OLB LOG-IN

100

WHAT IS THE TEMPORARY PASSWORD FOR ALL CUSTOMERS/BUSINESS' GOING TO BE? 

FOR CUSTOMERS IT WILL BE THEIR PHYISCAL ADDRESS' ZIP CODE + LAST 4 OF SSN.  AND FOR A BUSINESS IT WILL BE THE PHYISCAL ADDRESS' ZIP CODE + LAST 4 OF TIN. 

200

WHAT WILL BE THE CUSTOMERS USERNAME FOR LOGGING IN?

IT WILL NOT CHANGE FROM WHAT IT CURRENTLY WAS IF THEY HAD ONLINE BANKING WITH US JUST RECENTLY. 

300

HOW CAN CUSTOMERS RECEIVE AN AUTHENTICATION SECURITY CODE?

THE CODE CAN BE RECEIVED VIA TEXT MESSAGE OR VOICE CALL TO THE NUMBER THAT WE HAVE ON FILE. 

400

IS IT IMPERATIVE WE HAVE CUSTOMERS CURRENT INFORMATION?

Yes, the phone number and physical address we have on file for the customer will be what the New OLB will use for the Temporary Password and Authentication Security Code. 

IMPORTANT DATES

100

WHAT IS THE BILL PAY CUT OFF AND WHEN WILL IT BE AVAILABLE AGAIN?

3PM CDT ON THURSDAY, JULY 16TH, AND WILL BE AVAILABLE BEGINNING AT 8AM CDT ON MONDAY, JULY 20TH. 

200

WHEN IS THE VIEW-ONLY MODE GOING TO BEGINNING AND BE VIEW-ONLY UNTIL?

FRIDAY, JULY 17TH AT 2PM CDT, UNTIL MONDAY, JULY 20TH AT 8AM CDT. 

300

WHEN CAN CUSTOMERS DOWNLOAD THE MOBILE APP?

MONDAY, JULY 20TH. 

400

CAN EXISTING USERS STILL USE THE CURRENT MOBILE APP?

YES, BUT THE CUT OFF DATES AND TIMES ARE STILL IN AFFECT. 

MISC.

100

WHAT ARE SOME OF THE NEW FEATURES INCLUDED IN THE NEW OLB?

DIGITAL RECEIPTS, PERSONAL FINANCE, MOBILE WALLET(Apple Pay, Samsung pay, & Google Pay), Enhanced Notifications, & Text Banking. 

200

WHAT ARE SOME FUTURE FEATURES?

PayPal, Passcode (access account with a six-digit pin), Biometrics (access account with Facial recognition or Touch ID), Card Controls (Ability to control how, when, & where your debit card is used), & Zelle ( ability to send money to friends & family). 

300

WHAT WILL CONVERT IN OLB? 

Existing Usernames, Phone Number, Scheduled/recurring internal transfers, All Account History, & 18 months of account statements.

400

WHAT WILL NOT BE CONVERTED IN OLB?

Existing passwords, any alerts currently set up, any alerts set up in SecurLOCK and/or Horizon eAlerts. 

500

WHAT WILL AND WILL NOT BE CONVERTED IN BILL PAY?

WHAT WILL BE: Existing funding account(s), Most Payees, Most recurring & future dated payments. 

WHAT WILL NOT: eBills, Payments that have more than one recurring payment rule active for the same payee, Single payment dates greater than 1 year out, Recurring payment dates greater than 2 years, Bill Pay History.