Labor Legends
Heard it’s the magic number for labor percentage, but this target is outdated.
What is 50% labor?
This acronym is often used when calculating occupancy and stands for “Full Time Enrollments.”
What is FTEs?
Directors used to live by these alphabet reports, but today they’ve been replaced with words.
What are the Specific Charge Credit Summary and Contract Billing Summary? (Or I and J Reports)
“We’ve always done it this way” doesn’t work here; each of these state-level items drives quality and safety standards.
What are licensing regulations?
This is the single biggest driver of retention, and it’s not tuition discounts.
Answer: What is an amazing family experience/service?
This is the tool Directors should use today to manage and track labor in real time.
What is the Labor Planning Tool?
On the Scorecard, schools can earn bonus points for this percentage of occupancy or higher.
What is 85%?
This report has been replaced by the Visa Spend app/website, which should save you a significant amount of time and paper.
What is the "Brown Folder"?
While most of this is pre-written for each theme, teachers are required to complete the enhancement portion of this plan.
What is the activity plan?
Customer experience is the job of what team or function?
Who is everyone? From CRM to marketing to billing to operations, every team contributes to the overall experience a customer has with your brand.
This is the target metric for labor today.
What is the Labor Efficiency Ratio?
This percentage is calculated using the licensed capacity of the school as its main component.
What is occupancy?
This tool is now the one-stop shop for Directors and DMs to view KPIs like occupancy, labor, and family satisfaction.
What is the CDS Performance Scorecard?
All new school hires at CDS are required to complete these courses as part of their new hire training.
What is the Compliance Certificate?
This survey tool captures feedback from families and staff, fueling our NPS goals.
Answer: What is AskNicely?
Labor is managed only by cutting hours. In reality, this is the key driver that helps schools manage labor effectively.
What is scheduling and increasing enrollment?
This old calculation was once the focus, because it was tied only to revenue opportunity compared to enrollment.
What is utilization?
In this reporting tool, "digging" deep into the numbers is still the best way to know what's happening.
What is FYISoft?
This refers to the method that should always be used when moving children from one space to another, such as classroom to classroom, to the playground, or onto the bus.
What is name-to-face?
It’s not just new families who need attention — loyal ones do too. This is the score range that identifies a Promoter on the NPS scale.
What is 9–10? (Promoters are your biggest advocates but need continued recognition and engagement to stay loyal.)