C/O amount that may be transferred across state lines
What is $25.00 or less ?
100
______ cannot be offered to customers that have been turned off due to non-payment presently or in the past.
What is APP.
100
The code in 23-03 when a customer refused SSN or does not have SSN.
What is "O" code in CIV field.
100
TRANSACTION CODE "W".
What is WEB or IVR
100
$2.00 FEE. (SWG KIOSK)
What is the fee for a kiosk credit card payment.
200
The collection agency reports unpaid charge offs to the credit bureau after _______ days.
What is 60 days.
200
Accounts with a ___________ _______ are ineligible to enroll in APP.
What is SpeedPay block.
200
"W" or "E" in the CIV field.
What is WAIT OR ERROR.
200
Transaction code "B".
What is BATCH.
200
Who does the customer call when they have a problem with a kiosk payment.
(SWG KIOSK)
What is contact US PAYMENTS.
300
Charge off statute of limitations company wide.
What is 3 years.
300
Who do we hold APP on an off order for?
What is a seasonal customer.
300
What CIV code is used for an elderly customer who has had service with us and failed CIV.
What is "M".
300
Transaction code "Y".
What is BYL.
300
The payments that don't post in CSS right away.
(SWG KIOSK)
What are payments during the batch period (10:00 am to 11:00am) or (BONUS !!) What are overpayments to charge off and inactive accounts with a transfer flag.
400
______ and ______ are required for a new customer requesting service at an address with a C/O of $100.01 or more unless the account has been inactive for 1 year or more
What is Lease and I. D.
400
The screen where we transfer APP from one account to another.
What is 13-16.
400
The CIV code that is used in 23-03 when transferring a previously verified account on a TC order.
What is a "V" Code.
400
Transaction code "T".
What is TIO.
400
The maximum CREDIT CARD payment for TIO kiosk.
What is $300.00.
500
Accounts are turned over to the collection agency ____
days after the final bill date.
What is 31 days.
500
Deposit waive code on a second service for APP accounts.