Upsell like a pro
SIE an appetizer
many answers
Within how many seconds should you greet a table?
30 seconds
What cocktail traditionally comes with a 3/4 oz shot of amaretto on the side?
Italian Margarita
What are the 4 soups offered daily?
Pasta e fagoli, Zuppa Toscana, Minestrone, and chicken gnocchi
A guest says that it is their birthday, what should you do?
Firstly congratulate them on their birthday and then show them our dessert menu on the ziosk, informing them that we do free birthday desserts. Once they have chosen on, ring it in on the ziosk, notify a manager so they can comp it, then bring it out to their table to sing happy birthday.
How can we upsell a cocktail?
By asking if they would like to upgrade to one of our more premium liquors.
What must be rung in with the ziosks?
Non-alcoholic and alcoholic drinks, appetizers, desserts, kids meals and kids desserts.
What featured cocktails do we have that are made with vodka?
Sicilian Sunset and the Spiked Strawberry Lemonade
What comes in the tour of italy?
Lasagna, Chicken Parmigiana, and fettuccine alfredo
A table is waiting for their appetizers and are starting to get impatient, what should you do?
Apologize for the wait, explaining that the kitchen is running a bit behind, offer to bring them out their soup salad and breadsticks, or if they already have those, offer refills on them. If it takes longer than 15 minutes, ask your table if they would still like the app or if they would like it taken off, then loop in a manager so they can get the app fast tracked and delivered if they decide to keep it or have them remove it
How can we suggest wine throughout a guests meal?
Emphasizing its pairings and offering samples.
When should you be offering refills to our guests?
Before or by the time it is half full.
What drink would you recommend to someone who wants something “not too sweet and refreshing?”
Sangrias, Italian margarita, peach bellini, spiked strawberry lemonade, select wines.
Name Two gluten sensitive options
Zuppa toscana, cyo rotini with select sauces and toppings, salad without croutons, grilled chicken parmigiana, grilled chicken margarita, herb grilled salmon etc
A guest says they are allergic to gluten. What is the protocol for this?
Firstly show them where to find the allergen guide, specifically the gluten sensitive menu on the ziosk. Then notify a manager about the allergy so they can visit with the table and you can proceed to take their order and ring it into dash. With gluten allergy’s, ring it in under the gluten menu, making sure to again emphasize it is an allergy using the allergen button. This will send it to the kitchen, showing up purple indicating it is an allergy. Then a manager will bring it out once completed.
A guest asks for a water, how can we upsell that?
By asking if they would like bottled water
What do each of the bar lanes mean, and how can we tell if a drink coming from the bar is alcoholic or not?
Red: Alcohol, White: dirty dishes, Green: non alcoholic
All alcoholic drinks will come in a specialty cocktail glass while non alcoholic drinks will come in regular green glasses or kids cups.
Other than the obvious syrup differences, what differentiates the sangrias from one another
The berry sangria is made with a red table wine, setting it furthest apart from the other two, which are both made with moscato sangria white wine. The green apple moscato sangria contains pineapple juice in it, where the watermelon moscato sangria contains ginger ale giving it a more sparkly finish.
Which type of cheese is freshly grated on top of the food here if a guest asks for it?
Romano cheese.
A guest says their food came out wrong. What do you do?
Apologize sincerely and immediately. Say something like, “I’m so sorry about that, can i get that remade for you or would you like something different?” Take the plate back to the kitchen, clearly explain the issue to a manager or chef, and place a rush on the correct item. Let the guest know how long it will take and check in often. offer refills while they wait. Always involve a manager if it’s a serious mistake or if the guest seems especially upset.
what are three ways other than drinks and appetizers we can upsell a check. Give examples of how you would do that
asking if they would like to end with desserts (SIE), asking if they would like to take a $6 take home, asking if they would like to add toppings or sides with their entree.
What is the correct order of the steps of service?
1. Greet, SIE, and take order
2. Deliver drinks/appetizers/soups,salad, and breadsticks
3. deliver entrees and check back within 2 minutes (immediate for steak)
4. offer desserts and pay”mint”
what wine pairs best with the chicken alfredo?
pinot grigio
What makes up the 5 cheese ziti, and why is it not vegetarian?
It is made with ziti pasta, 5 cheese marinara, OG cheese, ziti topping, and is topped with parsley once out of the melt. The ziti topping contains goat enzymes in it making it non vegetarian.
A guest says, “Everything’s fine,” but their tone is off. What do you do?
read their body language and tone, if it sounds off, don’t ignore it. Say something like, “I just want to make sure everything’s great please let me know if there’s anything I can do better or if there is a problem with the food.” Loop in a manager if needed. It’s better to check in than miss a chance to recover service.