Systems
Creating a personal relationship with the customer
CPR
What is the name of Sam's fiance?
Hailey
What is the main utility we sell in Norwalk?
Ohio Edison
What system do we use to ensure good retention and check the customers understanding?
Rehash / Pre-signature checklist
What does PTC stand for?
Acting as if you don't care if they sign up; not sounding desperate
Indifference
What is the name of Tishea's dog?
Prince
What type of store is Wauseon, Van Wert, and Bryan?
Country
Name the 4 questions of the post-sale survey received by the customer?
2. Collateral
3. Customer signed tablet not rep
4. Chose NRG as their Supplier
What 3 utilities does First Energy own?
Toledo Edison, Ohio Edison, Illuminating Company
Get the deal done right now; quick and simple process that doesn't take long
Sense of Urgency
What is the most completed sales that Pete has done in one day?
43
Tri-County, Hancock Wood, and North Central are examples of what?
Co-ops
What percentage of enrolled customers does NRG want to see fill out the post-sale survey for an individual rep?
20% or greater
How long after cancelling or leaving NRG does a customer have to wait to re-enroll?
6 months
The ideal percentage of attempts to sales gap in our numbers?
80%
How many months did it take Cam to get promoted to Assistant Manager?
5 months
What is the furthest store from the office? (By miles, not time)
Wapakoneta (83 miles)
What is the benchmark number that NRG wants to see retention wise? (Percentage)
65% or greater
How many digits is a Toledo Edison customer number?
20
What is number 4 of the 8 great work habits?
Work a full day
Who is Who? Name all 4 team members that have birthdays in October?
Darius, Arielle, Emily, and Zander
How many stores do we have in our territory?
29 (2 Krogers, 3 Save-A-Lots, and 24 Walmarts)
What year did IVM & Co win the Best Sales Quality Performance Award for the best sales quality across the campaign?
2024
What equation would one use to calculate a customers rate who is on a budget/flat-rate billing?
supply charge / kilowatts used