Facilities
What does our Cleaning company initials, DBS, stand for?
Diversified Building Services
What day of the week can our team wear retail items?
Friday
What is the name of your IT point of contact?
Chris or Bachir
What is the employee to child ratio in Kid's Club?
9:1
True or False: If I need to document a written warning on a front desk team member, I should partner with my Talent Rep?
False. My DOM.
What tool is shown on our Facilities Ticketing System?
A Wrench
True or False: You should follow your planogram for your cooler to ensure a variety of brands and products but OM's should select flavors that sell best in their location?
True
What is the first step if you are having issues with TV's on Trusses or Walls?
Power Cycle all components (confirm TV's are ON and on the correct channel/input)
True or False: KC can operate with 1 attendant, as long as we stay under the 9:1 ratio?
False
True or False: If I want to grow with the company, the most important thing I need to do is be a personal top performer.
False: I have to lead my team to our gym being a top performer.
What word is written on the back of our technician's shirts?
Maintain
True or False: Drink brands can participate/sample products in on-site events without Cat's approval?
False
What is the first step if you are having issues with anything ABC related?
Reach out to ABC at 833-538-0632
When should the monthly fire drills take place?
If I need to change my direct deposit information, where should I do that?
The ADP Mobile app or website.
What is a practice called for performing work before things break?
Preventative Maintenance
Is there a report that you can run in DT that informs you on what drinks sell best in your location?
POS - Retail Refreshment Sales Summary
What is the first step if you don't know how to go about resolving an issues related to IT Hardware?
Check the IT/Facilities Matrix
Is it okay to take photos of a child if it is for documentation on an incident report?
No, never.
When do I submit a termination?
Immediately, You can date the last day worked in the future. If that date changes, contact your Talent partner.
How do you spell the last name of our Florida RVP of Facilities?
Seraydarian
Revenue and Check-Ins
If you already tried troubleshooting for an issue with a Member Access 365 scanner, what is the next step?
Submit an equipment ticket in Open Wrench with a detailed description of the issue.
How would a Renew Active non-billed member add Kid's Club to their account?
Through Recurring Services on DT
What is the newest system/tool that we implemented to get answers to the frontline faster?
Walkie - Talkies