Types of Ombudspersons
“Is authorized or required to advocate on behalf of individuals or groups found to be aggrieved"
What is Advocate Ombudsperson?
“To be credible and effective, the office of the ombuds is ______ in its structure, function, and appearance.”
What is independent?
An ombudsperson can make ___, but not solutions.
What is Recommendations?
Can work in private or public sectors and usually addresses issues brought by an entity’s members, employees, or contractors of an entity regarding its practice or policy
What is Organizational Ombudsperson?
______ is the architectural entrance that allows individuals to visit the ombudsman.
What is Impartiality?
Understanding the underlying interests and concerns behind the complaints requires ____.
What is Listening?
Works to address problems for the general public or within an entity, generally regarding “actions or policies of government entities or individual".
What is Classical Ombudsperson?
“promotes disclosure from reluctant complainants, elicits candid discussions by all parties, and provides an increased level of protection against retaliation to or by any party.”
What is Confidentiality?
An ombudsperson must ensure ____ to create a safe environment that allows for open and honest disclosure.
What is Confidentiality?
Is not created by or with the confirmation of a legislative body, but rather are often appointed by the head of an entity
What is Executive Ombudsperson?
The ombudsman can aid in making visitors aware of formal processes within the institution
What is Informal?
An Ombudsperson can talk to the organization, gather documents, policies, bylaws, and information relevant to your claim.
What is investigate?
Conducts investigations and use its subpoena power during investigations
What is Legislative Ombudsperson?
An Ombudsperson helps an individual with their complaint and may even help the institution on how to improve their organization.
What is a Win-Win?