Boston Itinerary
Upper Timeline
OMG THE ICONS
Events and filters
The Timeline
100
This is the brewery that we plan on visiting when we land
What is Sam Adams Brewery
100
Customer Timeline has this many search fields
What is One
100
An atom on the time line indicates this
What is The account has been loaded in Einstein
100
The Events section on Timeline displays these items for each event
What is The Icon, The Date
100
The timeline is broken into these 6 fields
What is Product, Admin., Self-Service, Agent, Tech, Network
200
The techs will be visiting this famos persons restaurant
What is Walburgers
200
These 6 links are available in time line
What is Einstein, Home Network, Watchtower, Noise Patrol, xRay, PHT
200
The Wrench in the Cog Icon with a mauve background denotes this event
What is Emergency Maintenance
200
In addition to the information on Every Event some Events show these other pieces of info before they are expanded (name 5 of a lot)
What is Error Code, Device Type, Communication Type, IR Duration, Call Type, Subject, Impact, Source, NT Login, Ticket Status, Ticket Number... ... ...
200
In timespan to adjust the length of time displayed on the timeline you would do this
What is Grow or shrink the slider by grabbing on of the the gray handles and dragging it.
300
On Monday night Comcast will be buying us a steak dinner at this restaurant
What is Morton's
300
The 3 bars in the top right of Customer Timeline when clicked on give you these 3 categories
What is Reports, Tools, Timeline Help
300
A red television with X1 in it means this
What is an XRE-ERROR
300
This Link allows you to see additional Events
What is View More...
300
If you slide the slider on the timespan it has this effect on the timeline
What is Allows you change the dates you are looking at on the timeline
400
On tuesday we will be playing this game in the ampitheter
What is Jeopardy
400
Immediately To the right of the search bar in time line is
What is The customers Name and Account number
400
The orange Snail Icon represents this
What is Degraded Service
400
This link shows you All the possible events that can occur in Customer Time Line
What is Legend
400
You can select from these durations if you don't wish to adjust it manually
What is 1 Day, 1 Week, 2 Week, 3 Month, and all
500
This team will make it to Orlando
What is Uptown Flux
500
A peacock next to the account name indicates that the account is
What is an employee account
500
A red Icon that is an envelope and Telephone represents this
What is Xfinity Connect Error
500
When you click on a filter in the Filters section of timeline it performs this action
What is Activates or deactivates the filter on the time line.
500
By clicking this chain icon you can do this
What is Send a link to a colleague with an exact time frame to show them what you are looking at
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