Spark Basics
This type of worker delivers orders through the Spark platform.
✅ Independent contractor
Acceptable variants: 1099 contractor, third-party contractor
Name one valid reason a Spark driver can be declined.
✅ Unsafe vehicle, impaired behavior, animal in vehicle, offensive language, or strong odor
Acceptable variants: Any ONE valid reason listed
This system is used to complete Quality Checks.
✅ GIF
Acceptable variants: Global Item Flow
How should raw meat be positioned in totes?
✅ Flat
Acceptable variants: Laid down
This term describes merchandise that is lost or unaccounted for.
✅ Shrink
Acceptable variants: Inventory loss
Spark Drivers use this app to accept and manage deliveries.
✅ Spark Driver App
Acceptable variants: Spark app
What is the first thing an associate should do when declining a Spark driver?
✅ Calmly explain the reason
Acceptable variants: Professionally explain the reason (Get a Coach or TL)
What item must be scanned first to begin a Quality Check?
✅ Tote
Acceptable variants: Tote label
True or False: Chemicals can be staged above food items.
✅ False
Acceptable variants: No
Quality Checks help prevent this type of loss and fraud.
✅ Inventory loss or false claims
Acceptable variants: Fraud risk
This Spark delivery type requires the driver to shop the order themselves.
✅ Shop and Deliver
Acceptable variants: shopping delivery
This system is used to cancel a driver and request a new one if needed.
✅ Dispatcher or Dispatcher Lite
Acceptable variants: Dispatcher Desktop
If an item is missing or damaged during a Quality Check, what action must be taken?
✅ Report the issue to AP and correct it
Acceptable variants: Flag and resolve
This date must always be verified during a Quality Check.
✅ Expiration or sell-by date
Acceptable variants: Use by date
This team partners with OPD to protect high-risk merchandise.
✅ Asset Protection
Acceptable variants: AP team
True or False: Walmart associates can direct Spark drivers on how to perform their delivery job.
✅ False
Acceptable variants: No
What tool should associates use to resolve Spark driver pickup or cancellation issues?
✅ Spark Helpline or Dispatcher or Dispatcher Lite Acceptable variants: Dispatcher Desktop
Quality Checks are completed by selecting a time slot and grouping the items.
✅ Commodity
Acceptable variants: Item category
What two things must always match during a Quality Check?
✅ Item count and order contents
Acceptable variants: Items and quantities
Failing to scan totes into locations creates this type of risk.
✅ Inventory risk and missing orders
Acceptable variants: Location accuracy risk
This role inside the store prepares, stages, and dispenses orders for Spark drivers.
✅ Walmart associates
Acceptable variants: OPD associates, dispensing associates
This delivery issue category should be selected when reporting an unfit or intoxicated driver.
✅ Drive Issue or Unprofessional Driver
Acceptable variants: Driver issue if clearly intoxicated Report in Dispatcher, (Critical Incident) and notify DOL and MAPM
When are Quality Checks considered complete for a time slot?
✅ When all totes in that time slot are scanned and checked
Acceptable variants: Every tote completed
Skipping Quality Checks increases the risk of which two issues?
✅ Shrink and customer complaints
Acceptable variants: Loss and dissatisfaction
What is the overall goal of Spark processes and Quality Checks working together?
✅ Safe, accurate, on-time fulfillment
Acceptable variants: Accurate and timely delivery