OMNY Systems
What browser is recommended for accessing OMNY systems?
Google Chrome
What is your desktop login username format?
Your Employee ID number
What chat is used for general banter and announcements?
Watercooler
What status must you be in at the start of your shift?
Available
Name three applications accessed via MyApps daily.
Twilio, Verint, Outlook
What app is used for two-factor authentication?
Microsoft Authenticator
Where do you report breaks and lunches?
General channel in Teams
What feature allows outbound callbacks?
Dial Pad
What is Fiori used for?
Clocking hours worked each day
What should you do if your desktop password is forgotten?
Request a reset, which may take time
What chat is used to request personal time?
Leads Chat
What is the purpose of the 'Wrapping' period?
To finalize case notes and resolve or escalate the case
What does MyHR/Workday provide access to?
Employee information and mandatory training courses
What is the RDWeb login format?
NYFPS\first.last
What is the rule about chat privacy in Teams?
Chats are not private and may be monitored
What should you do if Twilio kicks you into Gone Home status?
Monitor status and reopen Twilio if needed
What is the benefit of creating a custom collection in MyApps?
Quick access to selected apps and reduced confusion
What must be enabled when working from home to access RDWeb?
GlobalProtect VPN
What channel is used to escalate OMNY Card Retailer Requests?
Retailers channel
What are the basic call functions available in Twilio?
Answer, hold, transfer, end call, track stats