Intern Curve Balls
What is the ideal span of control for a supervisor to associates?
1 to 20 people
Where is the excellence school, and what do we us it for?
Outbound side, next to the admin office door.
For training and educating purposes.
What does KPI stand for?
Key Performance Indicator
What does PD stand for?
Performance Dialogue
How often should you be having formal meetings with your supervisor?
Weekly
How many days out is the picking load shown on pd board?
2 Days
Where do you find work instructions?
Excellence school OR ETQ
What does dock to stock measure?
Bonus Question for 100:
What is the actual goal for this KPI?
How quickly pallets are putaway to a storage location after receiving it.
24 Hours
The meetings that are had every two hours to review daily progress, voice callouts, and discuss labor sharing is called what?
Tactical
How often should you be having informal meetings with your supervisor?
Daily
What gate of the OMS First Choice cycle are we currently in?
Where is the training calendar located?
What does on-time delivery measure?
When outbound shipments are dispatched vs the planned date
How many Gembas have to be completed monthly
What is the main system we use to track our rates?
LMS (Labor Management System)
What is the most important part of Gate 1 of OMS?
Objectives and KPIs
What is a deviation?
Anything done to complete an operational process, that is not standardized.
What does UPH stand for?
Units per hour
How often should you be having PDs
At the start of every shift
Acceptable variance for LMS scores when observing direct work
-10% / +10%
What is a gemba?
Bonus: what is the definition of the Japanese term 'Kaizen'
An observation of a process at the place of its occurrence.
The actual improvement from observation
If a deviation is found on gemba, what visual management is posted for further review by the team?
1 Point Lessons
What does direct hours% measure
The amount of time that the warehouse as whole is spent on a direct job code
Name three topics that are discussed during the start-of-shift PD meetings?
Safety, previous day performance, current day goals, misc announcements , inventory , quality, operational KPIs
Give one example of an indirect function
Give one example of a direct function
Label accurately for points.
Note: Bonus for unmeasured direct (Auditing, 4eyes, wrapping)
Direct: PCKS, LOD, RCV, UNLD, PUT
Indirect: Sanitation/Training/Clerk/Lead