Operational KPIs and Targets
What is our Goal for LMS Productivity?
Zero
What are Work Instructions used for?
New Hire Training
Where is Excellence School located?
The Shipping Office
Who Conducts Process Confirmations?
Supervisors
What way do we recognize our associates during our PD meetings?
MVP recognition
What is our Goal for Direct Hours?
88%
What is another way Work Instructions are used?
Cross Training
Who is the Excellence School Onboarding trainer?
The QA Tech Kasandra
What are we observing during a Process Confirmation?
The Process and Improvement Opportunities.
Name a Program that we use that focuses on recognition?
Step Up for Safety
What is our goal for Cost?
7%
How are were Work Instructions recently used in excellence school?
OMS Module training
What is the name of the 12 element wall in the Excellence School?
The OMS Interactive Wall
What do Process Confirmation observations do?
Provides time to document improvement opportunities.
What is the most recent way we have use swag bucks?
For recognition when associates answer OMS questions correctly.
What is our goal for Delivery?
Inbound Pallets on the less than 24hrs
When should Work Instructions be updated?
When there is an opportunity to improve the process.
What is Excellence School used for?
New Hire Training, Cross Training, Refresher Training and MHE training.
When should a Process Confirmation take place?
When an associate's LMS score is -10 or +10.
How does recognition help improve site engagement?
By encouraging the team to engage in CI and Safety activities.
What is our goal for Quality?
Less than $100 worth of Damages a day
Where are Work Instructions and Reference Guides located?
The File room in the ship office.
What else is posted in excellence school besides the 12 element interactive wall?
Governance Board and Opportunities Board
What is a major benefit of conducting Process confirmations?
Opportunities for associate feedback regarding the process.
What OMS Element Number is Recognition?
12