Operational KPIs and Targets
What is our Goal for LMS Productivity?
Zero
How do informal 1 on 1's support addressing performance issues?
By allowing timely feedback and supporting individual growth.
Where is Excellence School located?
The Shipping Office
Who Conducts Process Confirmations?
Supervisors
What way do we recognize our associates during our PD meetings?
MVP recognition
What is our Goal for Direct Hours?
88%
What are the key benefits of Performance Reviews?
Continuous Improvement discussion opportunities, providing feedback on productivity and identifying new training opportunities.
Who is the Excellence School Onboarding trainer?
The QA Tech Kasandra
What are we observing during a Process Confirmation?
The Process and Improvement Opportunities.
Name a Program that we use that focuses on recognition?
Step Up for Safety
What is our goal for B2B Cost?
7%
How do 1 on 1's benefit high and low performance?
By allowing timely interventions and feedback to help drive improvement.
What are Work Instructions used for?
New Hire Training, Cross Training and Refresher Training.
What do Process Confirmation observations do?
Provides time to document improvement opportunities.
What is the most recent way we have use swag bucks?
For recognition when associates answer OMS questions correctly.
What is our goal for B2B Delivery?
Inbound Pallets on the dock less than 48hrs
When do informal 1 on 1's take place?
Daily
What is Excellence School used for?
New Hire Training, Cross Training, Refresher Training and MHE training.
When should a Process Confirmation take place?
When an associate's LMS score is -10 or +10.
How does recognition help improve site engagement?
By encouraging the team to engage in CI and Safety activities.
What is our goal for B2B Quality?
Less than $100 worth of Damages a day
When do Performance Reviews take place?
Monthly
Where are Work Instructions Located?
The File Room in the Shipping Office.
What is a major benefit of conducting Process confirmations?
Opportunities for associate feedback regarding the process.
What OMS Element Number is Recognition?
12