OBJECTIVES AND KPI'S
This number shows how many pallets or units you move in an hour.
What is productivity (UPH)?
The person who checks that you have your equipment, task assignment, and PPE before you start.
Who is my supervisor or lead?
These show the correct steps for tasks like picking, put away, or staging.
What are work instructions?
This training program teaches new associates how to do their job safely and correctly.
What is Excellence School?
The scanner tracks this number that shows how much work you’re getting done.
What is units per hour (UPH)?
This KPI tracks how quickly inbound product gets put away.
What is DTS (Dock to Stock)?
During Gate 1, associates must confirm they have this required safety gear.
What is PPE?
Before starting a task, Gate 1 ensures you know where to find these instructions.
What is on the OMS board or through standard work documents?
To operate an MHE vehicle, associates must complete this type of training.
What is equipment certification?
Gate 1 ensures your MHE is charged so this doesn’t slow down productivity later.
What is a dead battery?
This outbound KPI measures if orders leave the building when they’re supposed to.
What is OTS (On Time Ship)?
If your forklift has a dead battery or damage, you are required to do this before using it.
What is report it or fill out the equipment checklist?
Following work instructions helps prevent this common issue caused by scanning mistakes.
What is an inventory error?
This chart lists which associates are trained to use equipment like reach trucks or pallet jacks.
What is the training matrix?
If you don’t have labels, pallets, or working scanners, this part of Gate 1 was missed.
What is resource readiness?
When you scan every pallet correctly and avoid errors, you help improve this KPI.
What is Inventory Accuracy?
It’s your responsibility to do this if you don’t understand your pick location or assignment.
What is ask for clarification?
If you’re trained on a new process, you should review these to make sure you do it the right way.
What are updated work instructions?
This must be completed before you’re allowed to operate powered equipment.
What is hands‑on practical training?
You can help keep your productivity high by keeping this area organized as you work.
What is my pick area or work zone?
One of the goals of Gate 1 is making sure you can hit this target before you even start your shift.
What is the Daily Plan or department KPI?
When you notice something unsafe or missing at the start of shift, you must do this immediately.
What is escalate to a supervisor?
Starting a task without checking your WIs can result in this type of OMS miss.
What is a process adherence failure?
Excellence School helps associates avoid injuries and mistakes by reinforcing this type of learning.
What is standardized training or process training?
Productivity targets are based on this standard that measures how long tasks should take.
What is the engineered labor standard?