PRTG
What do you do when you get paged?
Acknowledge in PRTG, check tickets/Meraki, and reach out to the on-site team.
What do you do when the RFID Gates show down?
Check CarTower, Netbutt, or reaching out to local team/Tammy.
What do you do when a Pepwave/Verizon Gateway goes down.
Power cycle with the local team.
Where to submit City tickets?
Creatio
What should you do when WAN is alerting in PRTG but showing online in Meraki?
Make sure the IP is the same in Meraki and PRTG
What do you do when the Rover alerts as down?
Checking Cartower/RFID Dashboard, and working with local team.
What do you do when the WiFi goes down?
Resetting the APs and verifying RADIUS server.
When do you go over the recent on-call shift?
At the end and beginning of your on-call shift
When do you pause PRTG alerts?
NEVER
What should you do when a site goes down off-hours?
Acknowledge alerts, verify what you can, and send a message to local team so they see it in the morning. (Reach out to local RFS immediately if at an IC)
When should you join the morning Tech Huddle?
Every day except weekends.
What do you when the UPS alerts?
Reboot the UPS, and check Schneider Electric or the front panel.
What to do if you can't find anyone to contact?
What do you post in Technology-Alerts?
Only post LAN outages.
What do you do when an HQ alerts as down?
We don't get paged for these anymore!
Have them reboot the RaspberryPi.
When to reach out to the Network Team?
After checking with the local team all the hardware is working properly, and City not seeing any issues.
What do you post in On-Call Reports?
Posting both WAN/LAN outages.