Get with the Times
What time does the On Call Phone need to be picked up and turned on?
By 7:55pm (AT THE LATEST)
If one outlet is not working, what do you do?
Try to reset, check the breaker box, if it continues try to discover cause of the trip and submit a fixit
A resident calls you saying they are having issues with their roommate and don't know what to do about it. What is one of the first things you can ask them?
Have they completed a roommate agreement? If not, you can complete one with them!
If they have completed the agreement, you can ask your coordinator for a copy of it to have a follow up conversation with the room.
The main door to your hall is not shutting properly creating a security issue. What information is needed when you call the COD?
The Door number, the hall, a description of what is happening.
Note: The door number is usually in a top corner and looks something like 123.01
You smell Cannabis in your lovely residence hall. What are you doing?
Calling UP and the COC. (Preferably in that order)
How should the on call phone be answered?
"[Community] RA on Call, this is [Your Name]"
Ex: "Beaver Hall RA on call, this is Greg"
An elevator is not working; it's empty and no safety threat exists. What do you do? (Another elevator in the building is operational)
Post signage that the elevator is out of order and notify the Coordinator on Call.
A resident calls the on call phone reporting that someone wrote on his door "Go back to your country loser". The resident calling is an international student. How are you responding to this incident?
Bias Motivated Incident. Primary concern is the health and safety of the student. Notify COD and DO NOT clean the graffiti.
TIMELY WARNING TIME: Where do the timely warnings usually go?
At all of the exterior doors with card swipe access. There is usually a bulletin board or a window cling that the Timely Warning goes on/in.
If you knock on a door and see alcohol in the room, what are you doing?
Collecting ID information, asking residents to bring all alcohol into the middle of the room, verbally explain you are documenting it, and then have them dump ALL alcohol into the closest sink/toilet.
What times do On Call rounds start and how many do you do?
Weekday Rounds: 8 PM & 11 PM
Weekend Rounds: 8 PM, 11 PM & 1 AM
A bat was just seen on the floor; what are your responsibilities?
Do NOT attempt to catch or release the bat on your own.
A resident has become more stressed and is noticeably fatigued. You ask how they are doing and they talk about currently applying to get into Campus Orgs and the process of it all. They mention not being comfortable with some of the things they have to do to get membership. They mention everyone does it and it is "tradition", what could this be a sign of?
Hazing, when a person intentionally, knowingly or recklessly, for the purpose of initiating, admitting or affiliating a minor or student into or with an organization, or for the purpose of continuing or enhancing a minor or student’s membership or status in an Organization, causes, coerces or forces a minor or student to do anything.
An elevator just broke down in the hall. What is some key information that you are passing along to the Coordinator on Call?
Is anyone in the elevator? The elevator number & location. Is the elevator level? Are the lights on in the elevator? Are the elevator doors open?
At an alcohol incident, a 21-year-old student argues that they should be allowed to have alcohol in the residence hall because they are of legal drinking age. How should the Resident Assistant respond?
Residence hall policy prohibits alcohol, regardless of age. The resident will need to dispose of any alcohol.
What time do Quiet Hours & Courtesy Hours begin?
Quiet Hours are 8 PM - 8 AM Sunday - Thursday
1 AM - 10 AM Friday & Saturday
Courtesy Hours are 24/7
A building wide fire alarm goes off, after contacting the authorities, what are your responsibilities during this situation?
Assist University Police and the Coordinator on Call by making sure Residents are safely away from the building and do not let Residents enter the building until cleared by University Police.
A group of Residents are being excessively loud, upon opening the door you notice 6 people with open containers of alcohol. Upon asking for ID's, two people say they do not have ID and refuse to provide any information. What steps do you take?
Identify yourself as a member of Residence Life. Ask student(s) for ID and record information. If student refuses, contact Coordinator on Call to come to the scene.
At any time if you feel unsafe, leave the scene, and contact the Coordinator immediately.
A resident comes to you with a bruise on her head and reports that she just broke up with her boyfriend in her room. He got angry and threw her laptop at her head and also broke a potted plant in her room before storming out of the room. What are some things that we can say or encourage in this situation?
Assist the Complainant(s) in getting to a safe place. Encourage the Complainant(s) to preserve all physical evidence. Notify Coordinator/COC. Discuss option of Complainant(s) getting medical attention. Encourage and offer campus resources to Complainant(s). Follow directions of the Coordinator and/or any police who are present.
You knocked on a door because of noise. When the resident opens the door, you notice on the desk the following items: lighters, bongs, fake IDs, pods, vapes, etc. What are you doing?
Stepping away from the room and calling UP & Coordinator on Call.