#1
It is recommended that you select which of these people as a role model: (a) Manger; (b) Another Stylist; (c) Client; (d) Vendor
The common range for commissions is: (a) 15% to 25%; (b) 20% to 30%; (c) 25% to 60%; (d) 50% to 80%
25% to 60%
The practice of recommending and selling additional services to your clients is known as:
Ticket Upgrading
The act of recommending and selling products to your clients for at-home use is known as:
Retailing
If you default, it means that you:
Fail to pay back a loan
The number one thing to remember in a service business is that your work revolves around...
Serving your clients
When is the best time to think about getting your client back into the salon?
While she is still in the salon / Before she leaves
The term _____ refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmetologist.
Commission
What strategy will help you to effectively meet your clients' needs?
Be Punctual
What is the recommended method of increasing your income?
Work more hours
Which of these is NOT a standard method of compensation in the salon industry? (a) salary; (b) commission; (c) salary plus commission; (d) salary minus tips
Salary Minus Tips
Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?
Salary Plus Commission
What term refers to the customers who are loyal to a particular cosmetologist?
Client Base
A job description does not usually outline...
The specifics of the individual employee's salary
To be a proficient salesperson, it is recommended that you DO NOT...
Always use a hard sell approach
Being a good team player includes:
Striving to help
The usual amount to tip is _____ of the total service ticket.
15%
A _____ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa.
Job Description
What is usually the best form of compensation for a new salon profession that is just starting out?
Salary
What is not an effective method of expanding your client base?
Rushing through services so that you can see more clients each day