A
B
C
D
E
100
T or F: As a team player, be willing to help a teammate by staying late or coming in early.
True.
100
T or F: If you have a conflict in the salon, feel free to discuss it with others in the salon.
False.
100
T or F: Most beauty professionals rely on human resources to research things like retirement plans and health insurance.
False.
100
T or F: Every client who enters the salon is a potential purchaser of additional services or merchandise.
True.
100
In the cosmetology industry or service industry, putting clients first is:
Required.
200
Someone who recognizes and resolves problems constructively is a:
Problem solver.
200
One of the best ways to improve your performance is to:
Find a role model.
200
A salary-plus-commission structure is used to motivate practitioners to increase:
Productivity.
200
Income in addition to your regular compensation that must be tracked and reported on tax returns is:
Tips.
200
The practice of recommending and selling additional services to clients is known as:
Upselling.
300
Recommending professional products to clients for at-home care is known as:
Retailing.
300
To be successful in sales, you need ambition, determination, and a:
Good personality.
300
Informing clients about a product without stressing that they purchase it is a:
Soft sell.
300
Scheduling clients for their next appointment before they leave the salon is known as:
Rebooking.
300
Customers who are loyal to a particular cosmetologist are known as a:
Client base.
400
What you will actually get paid for your work is known as:
Compensation.
400
A document that outlines all of the duties and responsibilities of a particular position in a salon or spa is called a:
Job description.
400
The percentage of the revenue that the salon takes in from services performed by a particular cosmetologist is called:
Commission.
400
Not paying back your loans is known as:
Defaulting.
400
The practice of recommending and selling additional services to clients is called:
Ticket upgrading.
500
The most reliable way to be compensated in an entry-level position is by:
Salary.
500
Being punctual at work is respectful to your clients and your:
Co-workers.
500
Feedback on job performance is commonly given through:
Performance evaluations.
500
Increasing service prices is one way to:
Increase your income.
500
To become a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the client, and be:
Confident.
M
e
n
u