Greeter
Scenario: Michael Mouse arrives for his onboarding appointment without a List C document!
Describe the next steps and how to advise the candidate.
Advise candidate to locate list C document and explain how it is required for employment.
Notate in TRON. Update status in TRON to "pended" and select a follow up date for the next day. Select "Welcome Day Reschedule" as reason.
If the name on the SSC is Katherine Gonzalez and the name on the Driver's License is Katherine Gonzalez Ramos, what should be displayed on the I-9?
Last name: Gonzalez
Other last names: Gonzalez Ramos
If you can't initiate the hire, in Tron what status does the candidate go into?
Ready to hire
What is a reverification?
This is the process in which CM's come in to Casting to update their permit status. (EAD/Visas/Perm Res)
Walk through the steps of a candidate's experience in IAGO
Arrived
Ready
Processing
Departed
Name 5 roles that require POET. Where can you find these roles listed?
Housekeeping, Cook 1, Cook 2, Canine Handler, Select Custodial, Entertainment Costume, Entertainment Wardrobe, General Food Prep, Laundry H/H Linen Control, Select Room attendants, Steward, Washer Dryer Operator
At greeter station and in One Note
True or false: If a candidate onboards on 03/22/2022, has Traditions on 03/28/2022 but his license expires on 03/25/2022 he can still onboard because the license was valid during his onboarding appointment.
False
When do you use the iDocs 2x0 hire status?
NEVER!
What is the appropriate process for a CM who comes in to update their expired EAD Card with a new EAD Card?
Complete a Section 3 on the I-9. Take photos of the new EAD Card and I-9; save to Reverifications Folder in One Drive.
Upload photos to edocs/DM and HR Docs.
Update SAP: Create a new document in Personal IDs section. Update with appropriate category, valid to date, and country.
When is it appropriate to look up Cast Members in HR systems?
Because of all the access we have within the company, we need to make sure that have a business need to look in Kenexa, SAP, etc. We are here for helping candidates. For example, we do not have a business need to look up Bob Chapek’s Salary in SAP.
What are three end of day responsibilities for the Greeters?
Send reverification spreadsheet email to I-9 team, TRON and EM cleanup
When processing a recall, I-9 correction or reverification, what systems should you be updating?
SAP, Edocs/DM, HR Docs and Spreadsheet
What are the 3 forms you should be checking before initiating?
Offer, background and additional information
What is the appropriate process for a CM who comes in to update their expired EAD Card with a 180 day extension paper?
Calculate new expiration date: 180 days from the expiration date on EAD card.
Find I-9 on edocs/DM. Edit I-9 to add 180 day ext info to "Additional Information" section on I-9 Sec 2.
Upload photo of ext letter to edocs/DM and HR Docs.
Update SAP: Create a new document in Personal IDs section. Update with appropriate category, valid to date, and country.
Which SSN's can we not accept?
SSN's which begin with 999 or 998.
Describe how to build a Tron entry. What information is required? Where do you get the information?
CRN, Last Name, First Name, BR Number, Phone Number, Onboarding Date, Welcome Date, Start Date, Employee Type and Position Number.
All information is found in the talent record and offer form.
List documents we scan both sides of
EAD, Permanent Resident, Passport Card
What sections on the Offer Form should be filled out for an STCU/ "regular" role?
Action: Hire/Rehire
Reason for Action: New Hire/Rehire SAP
Seniority Date: Z3 type
Pay Reason: 00-Hire
Resident and Work State: FL
Task Type and Date: Probation Period
Describe TPS and when a candidate would qualify for this status.
TPS- Temporary Protected Status
This applies to categories A12 and C19 only.
What is the process for accepting a DL, Birth Cert, or SSC receipt?
Review document to verify that is in fact a receipt.
Fill out compliance form.
Upload picture of List B/C document, receipt, and compliance form to One Drive.
Processor: On SAP Export page, categorize as a "receipt" not "complete" for tracking.
Name examples of documentation for the following statues: Citizen, Permanent Resident and Alien Authorized to Work
Citizen: Valid Passport, SSC, DL, BC, Student ID with photo, Voter Registration Card, Passport Card, Certification of Naturalization, BLUE PR Birth Certificate
Perm Resident: DL, SSC, Permanent Resident Card
Alien Authorized to Work: EAD Card or I-94, I20 and foreign passport
What is special about an I-551 Stamp and how should it be processed?
An I-551 Stamp is a temporary extension for a Permanent Resident found on the inside of a Foreign Passport or an I-94 Form. On the SAP Export page of Kenexa, this would be listed as
-Alien Authorized to Work
-Complete
-Visa Type: I-551 Stamp
Along with the exp date and Visa Country
What sections on the Offer Form should be filled out for a Call Center/ O&T role?
Action: Hire/Rehire
Reason for Action: New Hire/Rehire SAP
Hourly Rate
Pay Reason: 00-Hire
Resident and Work State: FL
What is the appropriate process for a CM who comes in to update their EAD Card to a Perm Res card?
Complete a Section 3 on the I-9. Take photos of Perm Res card and I-9, and save to Reverifications Folder in One Drive.
Upload photos to edocs/DM and HR Docs.
Update SAP: Delimit/end EAD card tracking in Personal IDs.
Change Resident Status to Perm Res (N).
What are the 3 forms that a TERP hire should complete?
A name tag page, I-9, and W4.