Webinars
Which Webinar should a client attend to learn how to create lists of their customers?
CRM
What should I complete before Step 4 Call?
Initial Quality Check
How many rounds of Revisions does the client receive for free?
3
What two ToDos MUST be completed to launch a site?
Buddy Check and Take Site Live
Who is the Director of Onboarding Experience?
Kelsey
Which Webinar will tell a client how to setup their Email Automations?
Nurture
Can I email the mockup link to the client prior to the call? Why or why not?
Because we want them to view it with us so we can tee the design up and explain why the decisions on the site were made
What is the easiest way to receive revisions from the client?
Ask them to compile everything into one email
If the client has an existing website, what additional ToDo do we file at launch?
301 Redirect ToDo
Who is the Lead for Eclipse?
Chad
Which Webinar should a client attend if they have questions on their reporting?
Misc App Webinar
How much of the site do I need to walk through with the client?
The home page and any specific pages they've requested
Can I email revision completion to my client?
Yes
What should your Lead complete for you prior to launch?
QAC
Who is our DNS Master/Guru/Website Launch Jedi?
Danny
We will present them with dates and times on the Step 1 call and get them registered
Does the client need to list all of the revisions they want on the Step 4 call?
No. We can let them sleep on it and follow up with them for a complete list of revisions.
Give me some talking points for a client that is trying to make endless small revisions before they want to launch
Foundational website - this is the starting line, not the finish line - we should collect data before making a ton of changes
If your lead finds errors on the site during the QAC, what should you do?
The errors MUST be corrected prior to launch
Which Senior goes by the nickname Batman?
Brandon
What happens if my client misses their webinar?
They can reschedule themselves or view On Demand recordings on webinars.marketing360.com
What is our secret weapon if the client is requesting a change that will take 30 or less minutes to complete?
Make It Pop Task/Chat
What two things must we have from the client in order to launch their site?
Domain Registrar logins and Written Permission to launch
Which member of our leadership team managed year round costume stores for 5+ years?
Lindsey