Attendance/Payroll
Who should be contacted if you are running late or going to be out of office?
Who are the Leads, Manager and call the ROC?
Joe receives an IVR call but doesn't want everyone to see his notes, what color is the box that he is adding his notes in?
What is yellow?
London Briggs a Prior Worker used his Passport as a List of Acceptable Document for this item.
What is Form I-9?
Wonda Pan a New Hire has been cleared to start and can't wait to start her first day of work, she will need this Document at least 2-3 weeks before her Monday start date?
What are Day 1 Details.
We changed our name to better serve you, who were we then & now?
Who is Sterling/First Advantage.
Where do employees set up Direct Deposit?
What is the 1 ERP, Cost Point, MES (Paper Form can be sent into Payroll)?
I'm a Converting Intern graduating in May 2026, my Onboarder should create the following?
What is a PEI Education Tracking Case? Creating a PEI Education Tracking allows PEI to verify the Education 90 days after Graduation Date.
Clearance was required to start on Jimmy's Requisition. His manager called Onboarding to get Equip information completed. True or false?
What is false. Security handles Equip Documents.
You receive an email from a Hiring Manager on Monday, 8/4/25 requesting an updated start date from 7/26/25 to 8/23/25 for an Internal Candidate that has been transferred in Workday. What steps should be taken next?
What is rescind change job on Worker Profile, undo move from hire on Candidate Profile, update and document new start date in Business Process Event History, resend transfer email to stakeholders, inform candidate of new start date and complete change job task in Workday.
If you see this comment in a candidates record, this means the Background and Drug Screening have cleared.
What is PEI Complete.
If a caller calls into the IVR line with issues on their pay who should they be routed to?
What is Help Desk/Payroll Timekeeping?
Sam Davis just completed Heathers I-9, dragged her email into SNOW and adds her name to the Audited by area in SNOW. Was this the correct course of action?
What is no. Audited by area is for Team Leads ONLY. I-9 Section 1, 2 and Completion status' are the only areas an Onboarder should fill in.
When entering Prior Workers PTO Bridging information I am the Excel document that gets uploaded to Workday and SNOW, what am I?
What is PTO Service Date Calculator. Using the BSD / CSD Calculator, identify changes to employee class / status, listing each by effective date, beginning with the original hire date. The final date entry should always be today’s date with no corresponding Empl Class / Status.
How many days out can a Change Job be triggered in Workday?
What is 45 days out.
As of May, 2025 you are now able to process your non URR Intern transfers as far out as 45 Days from the start date.
*URR Interns continues to remain at 30 days. *
Ben a PEI Agent added a note to Tammy's case in this Tab in SNOW?
What is PEI Details?
True or False? The Onboarding Team is required to clock out for rest periods, more commonly known as "breaks".
What is False? Breaks are 15 minutes. Expectation is that employees do not take more than the allotted time.
Oh me, oh MY. This single letter plus 5 digit number which helps us identify an employee can be found where in the HR Agent Workspace?
What is a MYID. A MYID can be found on the right hand side of the SN Case under Your Employee.
Employee Sherly Caesar was hired on Monday, 7/28/25 she lost Network Access on Monday, 8/11/2025 because she did not submit the front page of this important document?
What is EXPORT CONTROL? Export Control is an internal mechanism, not a regulatory requirement like the I-9. When a new hire is identified as a foreign person/ non-citizen in the Export Control task, this may potentially impact whether an authorization is required for that individual to access networks...Only the front page should be filled out.
Helga an Onboarder received a New Requisition for Rehire Riri Williams the Offer Letter and Requisition showed that Riri was to be a Full Time On-Call Casual, the week of her hire Payroll Timekeeping reached out to Helga's Lead showing error in Workday, Lead corrected information on Hire Task from the Worker Profile. Why is this an issue?
Why FTEs cannot be FT On-Call Casual. Only employees working 20+ (less than 32 hour per week) should be listed as Part-time On-Call Casual. Reviewing Requisitions/Offer Letters prior to hire completion can save a lot of time on the back end so transactions can flow downstream correctly. Corrections can be made on Worker Profile early on as long as payroll has not be been run.
Henry's BI/DS was just initiated he calls you sharing that his email was hacked and gives you a new email, where should you update this information?
What is Sterling/First Advantage updating E-Invite. Along with updating his contact information in Workday?
True or False? Flash Gordon had to leave early and just called into the ROC. Did Flash take correct course of action?
What is False. Flash should have called spoke to her manager Magnito, sent a text to her Leads in addition to calling the ROC.
Employee Johnny Cash was hired on Monday, 8/4/25. Vivian his onboarder has confirmed he started work. Can you provide examples of what state Vivian's SNOW case should go into next?
What is Close Complete.
Kenny Grant was hired on Monday, July 7, 2025. Legal termed him on Monday, August 11, 2025 because he did not complete this form.
What is Agreement Regarding At-Will Employment Form C-100E? After an employee is hired. Legal will attempt to term them within 30 days of hire if they do not complete Form C-100E.
Jimmy John a manager contacts you about wanting to Transfer an employee into a new role, but doesn't know where to start. Who should Jimmy contact regarding a Business Initiated XFER?
What is an Human Resource Business Partner (HRBP)?
Vanessa Cosby completed her Drug Screening at a Quest Facility 2 days after having a good time and BIG FUN eating gummies given to her by a friend at a party to celebrate her graduation, her Drug Screen came back as? How should the Onboarder proceed?
What is POSITIVE. Even though the Drug Screen came back as POSITVE, the ONB should wait to be told to disposition the candidate by Recruiter or Sector Lead.