HR Overview
Be on time, Be engaged, Camera on (fully in frame) and headset on.
What is Remote Meeting Etiquette
The amount of time you are able to clock in before your shift and clock out after your shift.
What is 5 minutes.
To simplify surgical care for all people by removing barriers, educating patient and providing high quality care.
What is SMS Mission.
Forum to catch up with your Supervisor to discuss metrics, development and any hurdles you are experiencing.
What are biweekly one on ones.
Health care facilities focused on providing same-day surgical care outside of a hospital facility.
What are Ambulatory Surgical Centers.
Where you would access Kronos, UKG, My SCA Benefits, Find answers to HR related topics and Submit HR related topics.
What is The Teammate Service Center
If you are absent from work on a day you are scheduled to be there outside of any approved leave of absence.
What is Absence Occurrences.
Clinical Quality, Integrity, Service Excellence, Teamwork, Accountability, Continuous Improvement, and Inclusion.
What are SMS/SCA Core Values.
Shock, Resistance, Bargaining, Acceptance, Curiosity, and Inspiration
What are stages of the U Curve of Change.
Personalized Care, Proficient Service, Cost effective by 30%-60% on average.
What are the main benefits of utilizing an ASC.
System where it captures your punch in/out for start of shift, meal break, end of shift and enter PTO request.
What is Kronos?
Clocking in 15 minutes after your scheduled start time or leaving earlier than 1 hour before your shift ends.
What is being Tardy.
Presents SMS to prospective clients and influencers such as consultants.
Who are the Business Development team.
A way to focus attention and resources on what is most important so that you can be successful in achieving your priorities.
What is SMART Goals.
Act as a concierge service, find in network providers, assist in scheduling appointments and following up after appointments.
What are benefits/services SMS provide.
Application where you can view and print paychecks, access required training modules, update emergency contact information, direct deposit, W4 tax form and personal information (address, phone number, etc).
What is UKG Pro.
Lack of communication for 3 straight scheduled work days.
What is job abandonment.
Responsible for any communication to clients including performance reporting, approvals on member engagement campaigns, contracting, and member issue resolution.
Who are the Client Success team.
Inspiring Self and others, Collaboration, Problem solving/Critical thinking, Professionalism and Accountability.
What are examples of Success Behaviors.
Radiology or imaging procedures and physical therapy appointments.
What are Outpatient Services.
Person you reach out to if you are experiencing any paycheck issues.
What is your supervisor.
Must be submitted by email to your supervisor at least 2 weeks in advance.
What is PTO request.
Responsible for fostering and maintaining existing relationships with current and future facilities and practices.
Who are the Provider Alliance team.
Based on goals and metrics set by the department including call metrics, appointment goals, and quality assurance scores.
What are monthly incentive compensation bonus.
Orthopedics, General Surgery, Gastroenterology, ENT.
What are some of the 11 specialties we help assist with.