AB Force
This is what an Account Manager would create when they have a conversation with a customer
Case
This tab within the platform will show you customer's orders, returns and claims, and invoices
History
This function within ABC Order allows customers to see pricing and orders for up to 3 accounts in one screen
Facility View
Transaction Code
This report provides you with a listing of your customer's account information, including hierarchies, addresses and licenses.
Customer Master
This is the area of a customer's account where you can see all the cases that have been submitted
Service
This is the abbreviation indicating that an account or item is primarily serviced by full-line distribution
WHL
This tab of the ABC Order Reporting section provides colorful graphs and visuals to represent customer purchases in various categories
Spend Analysis
This T-Code allows an Account Manager to see the delivery information, including cut-off times, for multiple accounts
Route Integrity Report
This report provides you with graphs and measurements on purchases that can be used during a quarterly presentation with your customer
Health Systems QBR
Wholesale Distribution (10), Specialty Distribution (40), Physician Distribution (20), and Oncology Distribution (30) are all types of these "units"
Business
This is the term for an order that is purchased through AB, but shipped directly from the manufacturer's warehouse
Drop Ship
This function within ABC Order allows for the pharmacy to create invoices to give to the internal teams that they purchase products for
Interdepartmental Billing
This T-Code is where you can download invoices and statements to send to customers
DocuLink
This report provides an overview of a customer's orders over a certain time frame
Purchase History
This report within AB Force will show you all interactions that have occurred with your customer, whether it was with an Account Manager or another team in Force
Customer All Cases
There are four types of claims -- shortage, overage, damage, and...?
Short-dated
This area on ABC Central provides customers with various tools, such as the Distribution Services Reference Manual, sign up for ePack, and information on Sure Supply and Customer Huddles
Resources
This identifier can be tied to an item from an eligibility perspective and is used by the Corporate Customer Maintenance team to upload/remove an item easily and in mass from accounts
Material Qualifier Code
This is the tab/button within BobJ that allows you to customize columns and rows as well as bring in additional fields
Design
This is what an Account Manager would submit to contact the Contracts Team, PRxO Generics Team and/or CIDM Team
RRT
This is the cut off time for an ASD item Monday - Thursday in order to be shipped and delivered via next-day method
6 pm CST
This tool within the platform, known as ISO for short, helps customers with contract compliance by making recommendations on products they can switch to before submitting their order
Intelligent Suggested Ordering
The customer's Industry Code 1 within the Customer Master represents the customer's ________ of ________ and is used for determining eligibility for ASD items
Class of Trade
This is what you have to be logged into if you want to access BobJ
VPN