Payroll Steps
Tools
Name That Article
Errors
Troubleshooting
100

How many times can you calculate payroll?

What is as many as they see fit

100

What tool can be used in place of sql for commonly used articles 

What is Periscope

100

What article is used when a company is not showing in PAC

What is 000175606

100

Receiving exceptions during bring in time.  What two things do we need to look at?

What is the time clock import template and the import file

100

What is the most common reason a deduction is not showing on the drop down for an adjustment?

What is effective date on the deduction AKA tvstartdate

200
During what step in payroll is autopay brought in 

What is Create Batches

200

What tool can be used to check the status of payroll steps

What is PAC

200

Customer needs to mark all pays as post only.  What article?

What is 000175489

200

Getting error this business process is inactive.  What is the common reason?

What is the customer is under my team

200

Finish payroll is greyed out! What should we check first?

What is unresolved payroll items

300

What step must be completed in order to see the information brought in via a time clock import 

What is Submit time and Calculate 

300

Customer is processing payroll in BO will you see the steps in PAC

NO

300

Customer needs a new basic earning time clock import template.  What article?

What is 000175658

300

Trying to create an offcycle and customer is getting message no value for this qualifer.  What should we check first?

What is the pay group qualifier for their user role

300

Employee was overpaid in the last payroll.  How would you correct?

What is Void and Reissue 
400

During a base with import time payroll what is included in the finish step?

What is print checks, print ddas, create DD file, post and close 

400

What tool do we use to troubleshoot errors at Finish 

What is the Payroll Troubleshooting Tool AKA red x tool 

400

What article is used to inactive a pay cycle

What is 000175740

400
Start payroll is grayed out and receive message This pay period has already been started.  Where should we check first?

What is Bo > process status > advanced 

400

Customer needs a copy of the NACHA file.  Where can they find it?

What is the payroll processors file transfers

500
During what payroll step is the dimensions integration brought in?

What is submit time and calculate 

500

FICA needs to be updated on a check, what tool do we use?

What is Backoffice

500
Customer is processing payroll in BO and has already printed they need to undo and unopen the payroll? What article?

What is 000170810

500
Receiving message in unresolved payroll items: Instant check is not printed.  What three things can the customer do.

What is print the check, mark as post only or delete the check if it is not needed

500

Changed one employees tax setup while payroll is open.  What needs to be done to pull in the updates?

What is recreate the check 

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