Shipping Carrier
Shipstation
Ondecor
Materials
Workshop
100

This carrier can only send to P.O BOX AND MILITARY ADDRESS

USPS

100

HOW MANY CUSTOM SAMPLES CAN A CUSTOMER HAVE BEFORE THEY HAVE TO PAY

3

100

WHATS THE WEBSITE WE USE TO PROCESS ORDERS FROM ONDECOR.COM?

SHOPIFY

100

WHAT IS THE SZE FOR THE LARGE SAMPLES?

24 X 28 IN

100

What are the shop hours?

8am- 5pm

200

What is the ups and usps drivers name?

Tony and Lennon.

200
WHAT DOCUMENTS NEED TO BE INCLUDED FOR INTERNATIONAL ORDERS?

COMMERICAL INVOICE(PACKING SLIP) AND CUSTOM FORM

200

TRUE OR FALSE. THE CUSTOMER CAN CHANGE THE SCALE AND COLOR FOR FREE?

TRUE.

200

WHAT ARE THE MATERIALS THAT WE SELL?

PVC SMOOTH, CANVAS. FABRIC. TRADITIONAL SMOOTH AND CANVAS

200

WHAT IS THE WORK SHOP ADDRESS?

27359 W HARDY RD STE 215, SPRING, TEXAS, 77373

300

WHAT THE DIFFERENCE BETWEEN UPS NEXT DAY AIR SAVER AND NEXT DAY AIR?

NEXT DAY AIR SAVER ARRIVE NEXT DAY BY 7PM. NEXT DAY AIR ARRIVES BY 12PM.

300

WHAT IS A  SAMPLE BATCH?

IS A QUANTITY OF SAMPLES ALL PRODUCED TO PROCESS ALL TOGETHER.

300

WHAT ARE THE 3 MAIN DEPARTMENTS IN THIS COMPANY?

Allowing workers to choose their work hours.

300

TRUE OR FALSE- OUR PEEL AND STICK WALLPAPER CAN BE APPLIED ON SHEETROCK THAT HAS NOT BEEN PRIMED AND PAINTED

FALSE.

300

WHAT ARE THE NAMES OF THE ROLLS INSIDE OF THE ZEBRA?

THERMAL LABEL AND RIBBON.

400

WHAT IS A COLLABORATION ORDER?

When an Interior design/ influencer uses our product and showcase it on their platform.

400

WHAT IS THE NEW RECENT UPDATE FOR THE INTERNATIONAL CUSTOM DECLARATIONS?

CUSTOMS: TREAT AS ABANDONDED

400

NAME ALL THE ETSY STORES.

ONDECORSTORE,SCANDINAVIAN, SIGNATURE, WATERCOLOUR, TROPICAL, WALLTREND

400

WHAT ARE THE SIZES FOR THE SMALL SAMPLES?

8.5 X 11 INCHES

400

IF A PACKAGE IS RETURNED TO THE WAREHOUSE. WHAT IS THE PROCESS?

CUSTOMER NAME, READ THE TRACKIING INFORMATION. INFORM CUSTOMER SERVICE.
500

A PACKAGE TO JAPAN HAS THIS NOTIFICATION. WHAT DOES IT MEAN? 

Address Verification Failed



Int'l address validation is currently supported for CA, GB, AU, DE, FR, NO, ES, SE, IL, and IT.

500

WHAT IS SHIPSTATION CONNECT?

The best way to connect to printers and USB scales

500

A CUSTOMER RECIEVED SAMPLES B216. THE ORDER SAYS C216. WHAT DO YOU DO?


RESEND THE CORRECT SAMPLE.

500

WHAT ARE THE ROLL SIZES?

24 X 76, 100, 112, AND 124

500

WHAT ARE THE 4 PRIMARY COLORS FOR THE PRINTER?

CYAN, YELLOW, BLACK AND MAGENTA

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