Anagramania
egOtau
Outage
What does ERG stand for?
Employee Resource Group(s)
This tool creates tickets with LOQs designed to walk an HFC agent through pre and post triage tasks
Dashboard
Comcast was founded by Ralph Roberts with the purchase of American Cable Systems, a 1200-subscriber cable system in this southern city
Tupelo, MS
FEC
Forward Error Correction
emUtraps
Upstream
ERG slogan
You don't have to be to belong!
This tool uses the health of a customer's premise equipment to help determine whether an issue resides in the home or externally on the network.
PHT
Giving back to the communities we serve is in our DNA what year was the first Comcast Cares Day
2001
MER
Modulation Error Ratio
Continuity
How many ERGs are currently active?
9
This tool we use to visualize and analyze data for active RPDs
Grafana
Comcast launches Xfinity Mobile service in this year
2017
BER
Bit Error Rate
lowpePSyrup
Power Supply
Who can join an ERG?
Any Comcast NBCUninversal Employee
This tool provides uniform views of nodes on virtual CMTS and legacy CMTS, while providing all the data previously gained from legacy tools like Flux, Noise Patrol and Banshee.
ANA (Access Network Analyzer)
Comcast makes a $100 Million Commitment to DE&I in this year
2020
LPI
Line Problem Indicator
DanCerviolinist
Central Division
Name 3 of the ERGs
Asian Pacific Americans (APA), Black Employee Network (BEN), Indigenous@Comcast, MyAbilities, OUT@Comcast, Unidos, Veterans Network (VetNet), Women's Network, Young Professionals Network (YPN)
This tool is a one stop portal for all logistical rPHY information, to include the ability to reboot an RPD
vCMTS Operations Portal (VOP or vCMTS User Interface)
Comcast Acquires Sky in this year
2018
ACP
Adjacent Channel Power