The Who's Who
Isn't that Special?
Entertain Me
Don't You, Forget about Me
At your Service
100
This is the person inside an organization that may help or hinder your access to contacts within an organization
Who is the gatekeeper?
100
This person addresses shipping and tracking solutions, as well as postage meter services
What is the mailing specialist?
100
The is a tool we use to leave a lasting impression during cold calls....que Stephanie Horton....
What is a CDO?
100
Bringing in assistance from other departments on sales
What is cross-selling?
100
This tool generates reports on: number of users, number of workstations, anti-virus protection, security issues, etc.
What is a Network Assessment?
200
The go-to person identified in an account for all departments
Who is the Point of Contact?
200
This is the person you would contact regarding cost recovery concerns in a Law Firm
Who is a software specialist?
200
This is a way to get the customer out of the office in a relaxed setting for rapport building
What is attending offsite sporting events, networking events, top golf, concerts, etc.?
200
This tool measures the core areas required to achieve true optimization...makes sure you install the app!
What is the 360 assessment?
200
This application reports back meter reads and automatically ships toner out to client sites
What is the 360 app?
300
This is the person that makes all the final approvals for any new business process/technologies for an organization
Who is the decision maker?
300
Your contact person for an architect to print blue prints for planning
Who is a wide format specialist?
300
This is a large event ESI hosts to display all products, services and vendors ESI can offer
What is an open house?
300
This measures the success of an organization to meet its company objectives...que Rob Younce
What are Key Performance Indicators?
300
This service offers IT personnel onsite to clients who need assistance with IT support and functions
What is Staff Augmentation?
400
The person who has working knowledge of the network and infrastructure inside an organization
Who is the IT Manager (acceptable answers: Who is the IT Department, Who is CTO?)
400
You would contact this person for color, image quality and production output
Who is the production specialist?
400
These are events sponsored by Vendors to display the latest products and services offered; hope you're hungry
What are lunch and learns? (Spirit of Norfolk, iFly, etc.)
400
This measures the point beyond breakeven where the asset is providing revenue for the company
What is the Return of Investment?
400
This service provides remote help desk, networking monitoring and anti-virus
What are managed services?
500
An ESI employee with hands-on, field experience on client sites
Who is an ESI Tech or ESI Engineer
500
This personal will consult, design and engineer a network
Who is a solutions architect
500
This is where we invite specific customers onsite for a personal presentation and tour of the facility
What is a corporate cape?
500
This is a structured outline to ensure installation runs smoothly, all details are reviewed and the customer has realistic expectations
What is an Implementations Plan?
500
This is a brand agnostic print service and supply program which helps customers managed their printing costs
What are Managed Print Services?
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