On what page in oneview 2.0 will you find if the customer is registered on mycigna.com?
What is 360
100
What does DEC stand for
What is Developing Emotional Connections
100
what are the 2 types of customer who may call asking about pre-enrollment issues
What is potential new customers and existing customers
100
What do I click on the home page to assist on pre enrollment calls
What is Choose a Plan
100
Customer’s can find great discounts in this section?
What is Healthy Rewards
200
Name 3 differences in 2.0 vs 1.0
What is answers will vary
200
This is something that is done within the first 7 seconds of meeting someone
What is What is a first impression?
200
What is the pre-enrollment tool that you can use to view a customer's elections and help guide them into making changes?
What is Choicelinx
200
What do you click on from the home page to learn more about mycigna.com
What is Digital Experience
200
Where can you access Compass tool from mycigna.com
What is you cannot
300
When is the project time that NBA will be in Oneview 2.0
What is October 2016
300
What is the 'third home' concept?
What is A concept created by the former CMO of Nike, Scott Bedbury, that talks about human truths as guiding principles for connecting with people.
300
What is steerage?
What is Directing the customer to lower cost healthcare options
300
where Can you find the account list on the one guide resource page?
What is the home page and the choose a plan page
300
Where on mycigna.com can you find the cost of a drug?
What is Cost estimator
400
On a closed task were can you put note on a close call?
What is go to the close task and click on the air bubble, and hit new and put in note or interaction and go to the call and put the note in there
400
What makes your First Impression?
What is Introduce your self, use the Customer name More than once, Understand the reason for the call, Identify the reflect emotion, set caring, positive tone, connect on a personal level
400
Name the 2 new sops for One Guide
What is One Guide training call and Pre-enrollment for One Guide
400
Where can click you find the list of companies that are part of pre-enrollment?
What is ONE GUIDE ACCOUNTS
400
What is Health Team
What is A group that the customer can make online that lists his PCP, urgent care, emergency rooms that are all in network.
500
How do you reassign your open tasks in OneView 2.0?
What is Click the wrench on the right side of the task and click reassign.
500
What are the 5 human truths?
What is Be Understood, Feel Special, Belong, Feel in Control, Reach their full potential.
500
Name 4 differences in the One Guide Experience vs PSA
What is NBA, Address mycigna.com, Health Team, Welcome to OG, set up communication preferences
500
Name 7 of the top sops, listed on the resource page