SAP
Which work center is accessed to view service notifications?
Display Notifications
Which symbol is used for the wildcard search in WorkPro?
% (Percent sign)
For a lighting WR, what number should be added to the References tab?
Lighting Installation number
All Dade City work is to be assigned to _____ service area.
PCA
For a meter pole, how much is the deposit calculation per amp?
$2.00
What is the T-code for locating the service area and grid number?
ECENV_CO
Which field on the General tab is used to list details/specifics of the request?
Extra Info
If a customer's home/business was not impacted by a fire, which email address should they send the E268 form?
Release@tecoenergy.com
For a Christmas tree stand, what are the numbers listed for the Town and Tax codes, in the WR?
12 and 12
What is the minimum voltage amount offered for buildings.
120/240
Which T-code is accessed to add/remove an inspections required alert?
ES61
For electricity at a newly built home, what information should be included in the Extra Info field?
Subdivision, lot, block, amps, volts, phase, and square footage
When a customer requests to have a pole painted, what goes in the "Building" field in the WR?
Pole Painting
Which two counties does not require a government inspection?
Hillsborough and Pasco
How many days from the date of the complaint being received should the Required Date be for a Complaint WR?
2 Days
In the T-code: ECENV_CO, which folder must be accessed to view the service area and circuit number?
Device Location
If a WR was cancelled during the four-hundred requirement series, the status will display?
4X
Which remark type is used when a customer/contractor advises that the repairs have been made, so a meter can be set?
NOMT
If a customer is calling in for access or info about land owned by TECO, instead of a WR, which system is accessed to submit a request?
TEC Distribution Land Rights
What is the activation fee for a T-Pole?
$320.00
In the Interaction Record work center, which section would you click on to view the full name of the Team Member that entered in an IR selected?
Partner
Which fraction is used to indicate a lift station?
1/7
If a customer missed their Lighting appointment, an One Source CER should send an email to the LFET and CC the LFET's Supervisor with the follow items:
-Name of Customer
-Phone Number (Best time to call)
-WR Number
-Advise that customer missed their appointment
7 Business days
Which requirement is added to the Work Queue, if a caller states that their pole is now up & ready?
460 - TEC Release Recieved