Transfers
The PCM placed in an application for a personal loan what department do you transfer the PCM to?
Personal Loans
True/ False
The 0.50 minimum interest charge, considered Residual Interest
True
If the PCM requested a stop payment on the CBR that was requested electronically, due to the bank's error, what is the time frame for the process?
Less than $1000 delivery time frames:
>Stop Pay/ Resend CBR:
-ACH: 7-9 Business days
The PCM payment is posted from their personal account but it is not showing in Discover and the PCM has recently called their bank 5 minutes before calling you, and it has been 6 business days since the payment was posted. What department do you transfer the PCM to?
Billing Assistance
If the PCM was payment due date was on April 9th, but the check they mailed in did not post until April 11, PCM check did pay the statement balance in full. Would this qualify as an override reason, if so, what is the reason?
Yes, due to the PCM pay in full use reason Pay-in-full received late
If a CBR is $1,100.00 and the PCM requested for mail delivery, what is the time frame for the PCM to receive the CBR?
More than $1000 delivery time frames:
>Mailed: 13-17 Business days
If the PCM speaks Chinese where do we transfer?
Foreign Language
This document contains the strategy for handling Interest Charge adjustment requests. Interest Charge adjustments are a sub-set of monetary adjustments
Monetary Adjustment (INTEREST CHARGE) Procedure
What is the main helpful linkd document that will provide you with information about Credit Balance Refunds?
Credit Balance and Account Payment Refunds Procedure
If the status reads Auth-Prohibited where do we transfer?
CPS
Several factors are included into future estimates of interest charges, what are those factors?
What is the timeframe for when a CBR needs to be cashed
6 months' timeframe to cash, after 6 month CBRs expires, makes check non-cashable
If the account status show Int-Prohibited, where do, we transfer?
CMA-Deceased (WARM xfer)
If I need to know about various APR types and where APR info is located in Orion, what linkd document would I need to use for this information?
APR/Interest Charge Base Document
What is a CBR Sale Type
CREDIT BALANCE REFUND (SALE TYPE)> When a credit/overpayment is left on the account for more than 3 billing cycles we mail the cm a CBR to the address on file