MOVE MONEY
WHAT DO YOU USE TO SEND MONEY TO SOMEONE ELSE?
P2P
ARE THERE WEEKLY LIMITS FOR MOBILE CHECK DEPOSITS?
NO
HOW LONG IS A TEMPORARY SPENDING LIMIT INCREASE FOR?
30 MINS
TRUE OR FALSE
BRANCH ASSOCIATES HAVE ACCESS TO CLIENT'S USERNAME ON THE DIGITAL PROFILE TILE IN NUPOINT?
TRUE
CAN CLIENTS OPEN ACCOUNTS ONLINE?
YES
WHAT IS THE MAXIMUM AMOUNT FOR A SINGLE TRANSFER WITH P2P?
$500
TRUE OR FALSE
THE DEPOSIT CHECK FEATURE IS AVAILABLE FOR YOU TO UPLOAD A CHECK ON BOTH MOBILE AND ONLINE BANKING.
FALSE
FOR HOW LONG ARE RESET LINKS GOOD FOR?
24HRS
TRUE OR FALSE
BRANCH ASSOCIATES CAN'T UNLOCK DIGITAL BANKING USERS WHO ARE LOCKED OUT?
FALSE
TRUE OR FALSE
CAN A CLIENT RENAME THEIR ACCOUNTS ON THE MOBILE APP?
TRUE
THIS MOVE MONEY OPTION ALLOWS YOU TO SET UP ONE TIME OR RECURRING PAYMENTS TO OUTSIDE VENDORS
BILL PAY
MOBILE DEPOSITS MADE BY WHAT TIME WILL BE AVAILIBLE ON THE NEXT BUSINESS DAY?
5PM (CST)
AFTER HOW LONG OF INACTIVITY IS DIGITAL BANKING DISABLED?
180 DAYS
WHAT ARE SOME WAYS A BRANCH ASSOCIATE CAN GET IN TOUCH WITH DIGITAL SUPPORT?
CRM CASE
CALL BY SEARCHING DIGITAL SUPPORT ON YOUR TEAMS PHONE
WHAT IS THE DEFAULT PIN FOR CLIENTS TO ACCESS ALL FUNCTIONS OF DIRECTINE?
LAST 4 OF SSN
WHAT INFO DO YOU NEED TO ENTER WHEN ADDING A PAYEE FOR A P2P TRANSFER?
FIRST & LAST NAME
EMAIL, PHONE NUMBER OR DEBIT CARD NUMBER
MEMO POSTING FOR MOBILE DEPOSITS OCCUR IN 3 BATCHES PER DAY. WHAT ARE THOSE TIME FRAMES?
MID-MORNING
MID-AFTERNOON
EARLY EVENING
CAN YOU DICTATE A DOLLAR AMOUNT WHEN RECEIVING A LOW BALANCE?
YES
WHAT ARE THE 2 WAYS TRAVEL NOTIFICATIONS CAN BE SET?
ON MOBILE APP
BY ASSOCIATE THROUGH EMAIL
WHAT IS THE CUTOFF TIME FOR BILL PAY?
3PM
WHEN USING BILL PAY, WHAT ARE THE TWO WAYS AND THE TIME FRAMES FOR PAYMENTS TO BE RECEIVED?
CHECK PAYMENTS- 5 BUSINESS DAYS
ELECTRONIC PAYMENTS- 3 BUSINESS DAYS
WHAT ARE THE 3 TIERS FOR CONSUMER MOBILE CHECK DEPOSIT?
BRONZE, SILVER, & GOLD
WHAT 2 PHASES DO CLIENTS NEED TO PASS DURING THE ENROLLMENT PROCESS FOR DIGITAL BANKING IN ORDER FOR THEM TO SUCCESSFULLY ENROLL?
CREDIT BUREAU VERIFICATION
CIF AUTHENTICATION
WHAT TYPE OF ACCOUNTS NEED A CRM CASE TO BE MANUALLY ENROLLED IN DIGITAL BANKING?
MINORS
TRUTS USING SSN
THOSE WITHOUT CREDIT HISTORY
FOR BILL PAY QUESTIONS CLIENTS CAN DIRECTLY CONTACT WHAT PROVIDER AND WHAT IS THE PHONE NUMBER?
IPAY-1-833-385-1322