ATM
It's All Mobile
Whut Da Zelle?!
Digital Engagement - Best Practices
CPB Fun Facts!
100
What items can be deposited in our ATMs?
Cash and checks. No envelopes needed!
100
Do business and personal customers use the same CPB Mobile Banking app?
Yes. We simplified our Mobile Banking experience to have it all in one place.
100
What is Zelle? Does CPB use Zelle in our Online/Mobile Banking platforms?
Zelle is a service to send money from person to person instantly.
Yes! Zelle is built in to our Online/Mobile Banking!
100
What social media platform(s) can be used to probe customers if they have an email address?
Facebook, Twitter/X, Instagram, TikTok, Whatsapp
100
What year did Ian start at CPB?
Bonus Point: What position and branch was he at?
2019
Full Time Teller at Kaheka Don Quijote.
200
What is the daily cash withdrawal limit for CPB customers?
$1000 Daily Limit For CPB Customers
200
Can you do a Mobile Deposit through our app? If so, what are the limits?
(Check amount, daily limit, monthly limit)
Yes!
Maximum Check Amount = $10,000
Daily Deposit Limit = $10,000 per account per day
Monthly Deposit Limit= $30,000 per account per month
200
How long does it take to receive money with Zelle?
Transactions between enrolled users typically occur in MINUTES.
If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes. If the recipient doesn’t enroll their Zelle® profile within 14 DAYS, the payment will expire, and the funds will be returned to your account, usually between 1-3 business days.
200
What TWO items MUST be kept up to date on a customers CIF?
Phone number(s) and email address.
200
What is the virtual assistant's name on our CPB website?
Nalu
300
How many items can you deposit at one time into our ATM?
30 items (cash and/or checks)
Additional item(s) processed in a separate transaction.
300
What type of transfers can you do through our Online Banking?
INTERNAL: Between your own CPB linked accts.
EXTERNAL: Between your own accts, but from CPB to another financial institution.
ZELLE: P2P (Person-To-Person)
300
Can you cancel a Zelle payment after it has been sent?
YES: You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle. If your recipient has already enrolled with Zelle, the money is sent directly to your recipient’s bank account and cannot be canceled.
You can go to your activity page within the Zelle® experience, either within your mobile banking app or the Zelle® app, choose the payment you want to cancel, and then select “Cancel This Payment.”
300
What TWO items can a customer reset/request on their own w/out calling CSC?
Username and Password.
Mobile app: Forgot Username option populates when customer leaves Username and Password blank and clicks Log In.
300
What is something new you learned about CPB Online Banking?
400
What type of bill denominations do our ATMs provide?
$5's, $20's, $50's, $100's.
There are separate cash bins for deposits and withdrawals.
400
Can you put a Travel Notice in through your Online Banking? If so, where do you find this feature?
Yes! Online Banking & Mobile Banking
Online Banking > More Tab > Online Forms
Mobile Banking (2 ways):
Menu > Help & Legal > Online Forms
Manage Cards > Submit a Travel Notice
400
What 3 requirements are needed to use Zelle with CPB?
US phone number, US physical address & SSN on file.
400
What is the best way our employees can promote the value of our digital products and services to our customers?
By utilizing and familiarizing themselves with CPB's digital products and services!
400
What are CPB's TWO (current) mottos/visions?
Voyaging Spirit & Positively Ohana
500
Is there a $$ limit to how much a customer can deposit in one day?
No $$ limit.
500
Can you temporarily lock your CPB debit card through Online/Mobile Banking? If so, where do you find this feature?
Yes!
Online Banking > Cards Tab > Debit Cards
Mobile Banking > Menu > Manage Cards
500
How do you find your Zelle limit?
OB/MB: Select Transfer/Pay > Send Money w/Zelle > Select Recipient > Hyperlinked "Limits" under Amount.
500
What should we make sure the customer can do by themselves before leaving the branch after OB/MB enrollment?
Successfully log into their Mobile Banking via their CPB app.
500
What year was Central Pacific Bank founded?
1954