OnLine Pay (Skip Payment) checkout issues

Self-checkout

100

True or False, the first action we must always check the order page to verify if the shopper is at a Kroger-family Connect, Albertsons, Metro Connect, PriceRite, or Schnucks Marketplace retailer. 

 True 

200

If the shopper is at a BJ’s, Meijer, or Aldi Partner Pick, go to _________________

Skip (Bypass) checkout.

300

Ask the shopper to tell the cashier this is an ___________. They must scan the in-app barcode before scanning any items.

OnLine Pay order

400

Albertsons and _______ shoppers can scan the barcode anytime during checkout.

Metro

500

If the shopper needs to weigh Item, how many action is needed to assist the shopper? 

5

1Checkout with cashier

100

When do we ask the shopper which error code the cashier is seeing?

Kroger or Kroger-family Connect

200

For Schnucks or Albertson what are the 2 action required? 

Actions—

1. Move shopper back to the Checkout phase..
2. Unlock the shopper's Instacart payment card.

300

Which Admin do we go to unlock the instacart payment card? 

Old Admin

400

Do we reschedule Metro, Pricerite, or ShopRite Connect orders?

No

500

For  Metro, PriceRite, or ShopRite, what are the 2 action required? 

1. Cancel the order and select cancellation reason “Connect Order - OnLine Pay Error.” Don’t reschedule these orders. Customers place new orders with the retailer directly.
2. Email the retailer and type “Order canceled due to OnLine Pay Error” in the Overview of Issue section.

2 Checkout with cashier

100

Cashier didn't hit "total" or "final" How many actions are required ?

 3

200

True or False 

Cashier hit "total" or "final" The first action is to?

1. Tell the shopper to refresh their app, tap OK, and restart checkout.

True

300

Make sure the cashier scans the _________ before scanning items.

Barcode

400

Cashier hit "total" or "final" How many actions are needed? 

4

500

If the error doesn’t resolve, move the shopper back to the checkout phase. Then ? 

unlock the shopper's Instacart payment card. 

3Checkout with cashier

100

True or False

We always ask the shopper if they attempted to check out using their Instacart payment card or the barcode in their Instacart Shopper app. 

 True

200

What situations call for a shopper to have the cashier void a transaction?

Shopper used Instacart payment card

300

True or False

We tell the shoppers to pay with the in-app barcode for OnLine Pay orders.

True

400

Shopper used barcode,  how many actions are required? 

2

500

 True or False for Online pay (skip payment) checkout issue the case type: Payment Card/ case reason: Card Decline and submit as Solved? 

True 

General Question

100

With Skip Payment, the shopper checks out with a ? 

Barcode

200

Where is the barcode for the store associate to scan located?

Instacart Shopper app

300

The Online Pay or Skip Payment Checkout Issues article should be used for the following stores As Per KB

Albertsons, Kroger, Metro, PriceRite, ShopRite, or Schnucks.

400

If a shopper encounters an issue with an Online Pay (skip payment) checkout, the first required action is to ? 

Ask the shopper if they have issues with self-checkout or checkout with a cashier.

500

What is the Knowledge ID number for OnLine Pay (Skip Payment) checkout issues? 

Knowledge

000002834