MIST
Tool to help identify Orbital “Premier/Top Client”
What is MIST?
Moby 5500
What is the name of the card reader for CMC?
ConfigUI
What do we use to "Spoof/Emulate" a merchant?
What website does the merchant use to access Orbital?
Login Assistance, How to do a sale, void, refund, etc., card reader pairing, new orders
What are at least 3 issues we assist merchant with in regards to Online Payments?
Amazon, Nintendo, Allstate, Tim Horton's, Panera Bread, etc.
What are some examples of a Premier/Top Client?
Bluetooth
What is the method to pair the CMC mobile reader with the app?
iPP320
What is the name of the pin pad that we can pair with OPT?
Review
What tab would the merchant go to, to initiate a Refund?
Transfer to AMS tech
What do we do to assist with NetConnect credentials?
GO/MIST
What URL do you use to access MIST?
Chase Mobile Checkout
What is the name of the app needed to process CMC payments?
New Transaction
What page would the merchant use to perform a Sale?
New Order
What page would the merchant use to perform a Force sale?
Create case to AMS Tech
What do we do to assist a merchant who wants to add, modify or delete a User?
A diamond or a trophy
What symbol(s) indicates that the merchant is a “Premier/Top Client?”
$49.95
What is the cost of a Moby 5500?
Quick Batch View
What page would the merchant use to settle a batch?
Mark
What must the merchant click on to ensure that a transaction will be captured?
AuthE
What is the system that merchants migrated to from ClearTrust?
Merchant Impact Support Tool
What does MIST stand for?
Magtek
What is the name of the older CMC card reader?
Transaction Management
What page would the merchant use to perform a Void?
Auth, Auth & Capture, and Clear
What are the 3 options presented to merchant after entering sale info?
Submit order on Equipment Ordering SharePoint
What do we do to assist a merchant with a return/call tag?