Who
Who can submit Profile updates for a clinician?
Who is: Clinician, Ops, just about anyone.
What does UCOP stand for?
What is: Update Clinician Online Profile
When would a clinician need to submit a UCOP?
What is: when they need to update their Online Profiles
Where can all of the different types of update forms be found for a clinician or Ops team?
What is: the training library on Compass.
Who is able to update MDStaff?
Who is: Credentialing
What is needed on a UCOP in order for the update data to be received by OBIE/Intake filter?
What is: NPI
When is a ConnectMe utilized?
What is: Onboarding/Original ConnectMe has missing/wrong NPI
Where does a clinician's name come from on their OBIE profile?
What is: MDStaff
How does an OBIE profile get updates?
What is: Closing the update form with the correct NPI within.
What do you do if you close a UCOP with invalid information and a correct NPI?
What is: submit a new UCOP with correct information to overwrite.
When a Jira ticket is submitted, what should be done after?
What is: add photo if applicable and Watch the Jira ticket
Where can you go to verify an NPI?
What is: NPPES registry and MDStaff
How can a clinician's profile be updated on OBIE without an NPI, as in clinician has no NPI?
What is: It can't be.
Who do we escalate to when an OBIE profile update is not going through?
Who is: Dhana. She's able to review the data within the EDW where OBIE pulls the info from.
What do you do if a UCOP form is utilized for a non-online profile request with in it?
What is: Change template, update fields to match request if appropriate
When do you close a UCOP ticket?
What is: After you validate NPI, request fields and attachments.
Where do you send Psychology Today updates from a UCOP?
What is: Create a Jira using the Jira tool, Marketing and Psych today are able to use the same Jira for UCOPs.
How can you tell the difference between a clinician's lifestance.com VS their OBIE profile?
The Link - OBIE says Booking, The Layout is different, and the clinician's education appear on OBIE but not LS.com
Who is responsible for the final data submitted on a UCOP?
Who is: the CAS team. We are the safety net for the update process and are responsible for catching any mistakes that come through.
What happens when a ticket is fully processed with invalid info for OBIE?
What is: the clinician's profile is incorrect for 24 hours, potentially stopping patients from scheduling with that provider.
When a request to remove specific treatment types/clientele ages comes through a UCOP, what additional step is needed to process the request?
What is: Check PSS and hide appropriate IA types.
Where can you find the UCOP validation reports for the previous week?
What is: the CAS Sharepoint :CAS L2: Dhana's Validation folder.
How can you identify a possible bug with OBIE/Intake tool updates and when Identified, how do you escalate?
What is: Verifying with our UCOP QA process that an update didn't flow into OBIE/Intake tool. When identified submit a request to Dhana with clinician(s) NPI and issue found w/ details.