Put that thing back where it came from... (signing out equipment)
Lock and Key (keys, lock-outs, fobs)
Miscellaneous
And now for something completely different!
100
A package has come in damaged, what do you do?
What is take a photo, email photo to Billy and Katie, then put it in a safe place so we can take care of it.
100
Who is allowed to sign out equipment from the front desk?
What is residents of Onondaga Hall
100
New keys have been delivered to the front desk by the lock shop. Where do they go? AND What do you do with the new lock-out "C" key?
What is put them in the "New" side of the black box (on the shelf) and put the new "C" key in the grey key box. Also, send the residents an email that their new keys have arrived.
100
How should you answer the phone?
What is politely, state your building and name. Example: "Hello, Onondaga Hall this is [name] speaking how may I help you?"
100
How many residence halls are on campus?
What is 13 (The Village, Oneida, Onondaga, Cayuga, Seneca, Scales, Waterbury, Riggs, Johnson, Hart, Funnelle, Mackin Complex (Lonis + Moreland), Sheldon)
200
This is the first thing you fill out once new packages arrive
What is the mail receipt form
200
You have verified the resident lives in Onondaga, swiped (or manually put in) their ID info in the appropriate log, where do you put their ID as collateral?
What is the black box on the desk
200
A resident comes to the desk saying they have received an email that their new room keys are here. The resident asks if they can pick up their roommate's as well. What is your answer?
What is NO, the roommate must pick up their own key
200
After what time do you need to log guests to the building?
What is 11pm
200
At least how many credits do you need to live in The Village?
What is 42
300
A resident comes to you saying they've lost their mailbox key, but need their mail. What do you do?
What is call/tell Katie. It is illegal for anyone else to take mail out of resident's mailboxes!
300
After what time is equipment no longer available to be signed out? AND when must it be returned by?
What is 11pm and 3am
300
How long does a resident have to use their lock-out key?
What is 10 minutes
300
A resident wants to sign in a guest that lives off-campus, which form do they need to fill out?
What is an Overnight Guest Registration Form
300
When is Katie's birthday?
What is tomorrow
400
A package comes in an is small enough to fit in the mailbox. What do you do?
What is write "In Box" in the signature spot in the package log and place that package in their mailbox (or the Mail Shift box if it is on the other side)
400
What else should you give a resident when they are signing out kitchen equipment?
What is the soap and a sponge
400
A resident needs to sign out their lock-out key, but doesn't have their ID or any collateral to leave. What do you do?
What is call an RA on call. The RA will need to escort them up to their room to ensure the key is returned.
400
The fire alarm goes off while you are at the desk. What do you do?
What is shut the glass windows (no need to lock them), GRAB THE RED BAG, shut the door and head out the front of the building
400
What is Gilderoy Lockhart's favorite color?
What is lilac
500
These things need to happen when we receive a package that belongs to another hall.
What is log it, DO NOT make a package slip, call the correct hall's front desk and tell the DA that Onondaga has a package for a resident in their building, give all necessary information to that DA so their resident knows to come to Onondaga to pick it up.
500
A resident has returned a piece of equipment and it is now damaged, what do you do?
What is follow normal procedure, but inform the resident that you will be contacting the AHD about the damages. Then actually let Katie know something has been damaged and put it in a safe place.
500
When should you sign out a FOB to a resident who has lost their ID?
What is only if Culkin is closed. So, after 4:40pm on a weekday or anytime on the weekend
500
A resident comes to the desk and says they have a REALLY important package. It's behind the desk, not logged yet, and the resident tells you it's some clothing they've ordered. What do you do?
What is tell them that unless it is medication, they will have to wait until the packages are logged and they have been given a pink slip. If they make a fuss... call Katie